Residents in the borough are expected to present their wheeled bin for collection at the edge of the property nearest the road and take it back after emptying. However, the council accepts that sometimes there is no one at the property who can do this and help is required.
Residents who want help should apply through the contact centre – ring 01246 345 734/345 543 or go through the website. Assistance will normally be given where a person is disabled or infirm and there is no one else able to present the bin.
Consideration will be given to the request covering some or all of the following.
- The physical characteristics of premises: In some situations advice on alternative storage points for the bin may resolve perceived difficulties.
- The illness or disability: Information may be requested to support the application (eg,confirmation from a recognised disabled people's organisation or a medical note).
- Others living in the house: If there is anyone aged 15 or over living at the property who can present the bin for emptying.
- The age of the applicant: This may be a factor taken into consideration but is not sufficient in itself to warrant inclusion on the exemption list.
Most applications can be processed without the need for a visit. However, in some cases an officer may visit to provide further information about the service, assist with the application form, and/or agree a suitable storage point for the bin.
Temporary assistance may be granted in appropriate circumstances (eg, long-term illnesses, injuries or pregnancy).
Residents with assisted collections will occasionally be asked to check that the information held still applies.
Failure to grant assistance does not prevent someone re-applying at a later date.