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Comments, complaints, compliments

We want to give you high quality services, with courtesy and respect, and without discrimination.

Please help to make our services better by:

  • Letting us know if you have a comment (good or bad) about our services.
  • Complaining if you feel unhappy with the way we have treated you. Have you been discriminated against or not treated respectfully?
  • Telling us when we do something right. If you are particularly pleased with any of our services then let us

You can contact us in any of these ways:

1. You can download, print and fill in this form (see link below in the 'Download Document' box). Send it to the address shown at the end of the form to our Customer Relations Officer. The form is in PDF format and requires Adobe Acrobat Reader to view/print.

Download the latest version of Acrobat Reader 

2. Via this website

Your feedback will be forwarded to the appropriate service.

Select for our comments, complaints and enquiries form

Download our Comments, Compliments and Complaints Guidance (pdf format 66kb)

3. You can contact our Customer Relations

Writing to:

Chesterfield Borough Council,
Customer Relations Officer,
Corporate Resources
Town Hall, Chesterfield, S40 1LP

4. You can contact the relevant service area by telephoning our main switchboard number (01246 345345)

What Happens Then...?

  • Generally someone in the relevant Council Service will investigate and
    should get at least an initial response within 5 working days.
  • If we can’t get a reply to you within the 5 days we will acknowledge
    and then send you a full reply within 15 working days.
  • If we can’t do this, we’ll keep you informed about how we
  • Please contact us at any time to ask about progress.

If You Are Still Unhappy:

  • Contact the Chief Executive at the Town Hall OR
  • Contact your local Councillor - Phone numbers and addresses are available on tel. 01246 345238
    or your local library or on our website OR
  • Contact your local MP - If you are uncertain who this is we can tell you OR
  • Contact the Ombudsman - an independent person, who can investigate complaints about us. You
    can complain to the Ombudsman yourself or through a local Councillor. Complaints must be submitted
    in writing. We have forms at the Town Hall for doing this.
The Ombudsman’s contact details are as follows:

Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH

Tel: 0300 0610614
Fax: 024 7682 0001

Or visit www.lgo.org.uk

Online
Complete our online enquiry form.

Phone or text
Tel: 01246 345 345
Text: 07960 910 264

In person
Customer Service Centre
85 New Square
Chesterfield S40 1SN

8.30am to 5pm on Mon, Tue, Thu
10am to 5pm on Wed
8.30am to 4.30pm on Fri
9am to midday on Sat for payments


By post
Chesterfield Borough Council
Town Hall
Rose Hill
Chesterfield S40 1LP
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