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You are here: Home  »  Housing  »  General Information  »  Homelessness


The Homelessness Prevention Team can offer help to prevent homelessness if, for example, you have:

  • Been asked to leave by family or friends
  • Received notice from your landlord
  • Mortgage arrears or threat of repossession
  • Rent arrears owing to a council, housing association or private landlord
  • Any other reason which means you cannot stay in your usual home

Contacting the Homelessness Prevention Service
The Homelessness prevention team can be contacted on 01246 345825. Normal office hours are:

Monday, Tuesday, Thursday     8.30 a.m. to 4.30 p.m
Wednesday                             10.00 a.m. to 4.30 p.m
Friday                                       8.30 a.m. to 4.00 p.m 
Email: homelessness.prevention@chesterfield.gov.uk 

You will normally be made an appointment within 2 weeks of approaching the service, depending on the urgency of your circumstances. If you have nowhere to safely stay that evening, you will be given an appointment on the day or asked to attend the emergency service provided between 1.30 and 4 pm. 

If you need specialist advice you may be referred to a solicitor or Derbyshire Law Centre, Chesterfield Citizen’s Advice Bureau or On the move, the Council's choice based lettings scheme

Help with obtaining a private rented tenancy
The council operates a bond guarantee scheme for Chesterfield residents with limited income who are threatened with homelessness. See the leaflet below for further information.

Homeless Applications
The council has a duty to find accommodation for some people who are homeless or threatened with homelessness.  Sometimes it will be necessary to make an application under homelessness legislation.  When a household makes a homeless application they are interviewed to assess their housing status and circumstances. We understand that being homeless, or threatened with homelessness, can be a very frightening experience and we will do everything possible to assist.  After the interview we will carefully consider your circumstances and make a decision on how we can help. A decision is usually made within 6 weeks of the interview.

If we accept a full duty to assist you, the current Council policy states that homeless persons will receive one offer of accommodation anywhere in the Borough; this is obtained by bidding for a property through the choice based lettings scheme. Applicants should ensure that the homeless officer is aware of any areas of the Borough where they would be unsafe or if there are exceptional reasons why an area is unsuitable.

If it is decided that we cannot assist you under the Homeless legislation you will be offered appropriate advice and assistance to help you to obtain your own accommodation.

I have nowhere to stay
If you have nowhere to stay safely while your case is being investigated you may be placed into interim accommodation for as short a time as possible. This maybe in:

  • A Chesterfield Borough Council intrerim tenancy that you can move your furniture into
  • A South Yorkshire Housing Association interim tenancy some of which are furnished
  • Hostel Accommodation
  • Bed and Breakfast Accommodation

All households placed into interim accommodation must abide by the tenancy conditions / rules of the landlord.  If you are asked to leave the interim accommodation the council may not have a further duty to provide you with any more interim accommodation.  If you are not eligible for housing benefit you may be required to pay a contribution towards the cost of your stay.

Homeless Emergency
If you are homeless owing to an emergency situation, outside of office hours or at the weekend, please call Derbyshire County Council for advice and assistance - Telephone 0845 6058058 or 01629 532600

Further Advice and Information
A variety of agencies can provide you with further support and advice.  
Shelter can be contacted on 0808 800 4444 and their website contains a wide range of advice on housing issues england.shelter.org.uk
Use this link to visit the advice for young people section of the Shelter website This offers information about housing issues affecting young people. 

The Citizens Advice Bureau provide an advice line at the following link www.adviceguide.org.uk Chesterfield Citizens Advice is based at 6-8 Broad Pavement, Chesterfield. They provide individual advice and can be contacted by phoning 01246 283872

The National Debtline on 0808 808 4000 for free advice on how to deal with debt problems or visit their website at www.nationaldebtline.co.uk

The Tenancy Bond Guarantee Scheme helps Chesterfield residents access private rented accommodation.  The funding is limited and there are conditions which must be met. 
Download a leaflet about the Tenancy Bond Guarantee Scheme (pdf  2.66MB)
Download a leaflet about the Homelessness Prevention Service (pdf 1.88MB)
Download a leaflet regarding finding accommodation and advice in Chesterfield (pdf 1.88MB)

The Derbyshire Law Centre offers free, confidential help and advice.  They can be contacted at 1 Rose Hill East (located on the lower ground floor of the town hall) and by phone on (01246) 550674

Are you worried about your Mortgage? 
The NHAS Mortgate Advice Leaflet (pdf 358kb) explains what help is available and the Homelessness prevention service can help advise you about your options, including Mortgage Rescue Scheme and Homeowner Mortgage Support Scheme

Complete our online enquiry form.

Phone or text
Tel: 01246 345 345
Text: 07960 910 264

In person
Customer Service Centre
85 New Square
Chesterfield S40 1SN

8.30am to 5pm on Mon, Tue, Thu
10am to 5pm on Wed
8.30am to 4.30pm on Fri
9am to midday on Sat for payments

By post
Chesterfield Borough Council
Town Hall
Rose Hill
Chesterfield S40 1LP
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