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The Homelessness Prevention Team can offer help to prevent homelessness, for example if you have:

  • Been asked to leave by family or friends 
  • Received notice from your landlord
  • Mortgage arrears or threat of repossession
  • Rent arrears owing to a council, housing association or private landlord
  • Any other reason which means you cannot stay in your usual home

    The Council has a duty to find accommodation for some people who are homeless or threatened with homelessness.

    Contacting the Homelessness Prevention Service

    The Homelessness prevention team can be contacted on 01246 345825. Normal office hours are:

    Monday, Tuesday, Thursday 8.30 a.m. to 4.30 p.m.
    Wednesday 10.00 a.m. to 4.30 p.m.
    Friday 8.30 a.m. to 4.00 p.m.



    You will normally be made an appointment within 2 weeks of approaching the service, depending on the urgency of your circumstances.

    If you have nowhere to safely stay that evening, you will be given an appointment on the day or asked to attend the emergency service provided between 1.30 and 4 pm.  

    Initially you will be offered help to prevent homelessness, if this is possible and advice about your housing options. If you need specialist advice you may be referred to:

  • A solicitor or Chesterfield Law Centre
  • Chesterfield Citizen’s advice (CAB) or other advice agency
  • On the move, Chesterfield’s Choice based lettings scheme

    There have been some changes to legal aid. Use the following link for more information

    Legal Aid Reform

    Help with obtaining a private rented tenancy

    The council operates a bond guarantee scheme for Chesterfield residents with limited income who are threatened with homelessness. See the leaflet below for further information.

    Homeless Applications

    Sometimes it will be necessary to make an application under homelessness legislation

    When a household makes a homeless application they are interviewed to assess their housing status and circumstances. We understand that being homeless, or threatened with homelessness, can be a very frightening experience and we will do everything possible to assist.

    After the interview we will carefully consider your circumstances and make a decision on how we can help. A decision is usually made within 6 weeks of the interview.

    What help could the Council give me?

    If we accept a full duty to assist you, the current Council policy states that homeless persons will receive one offer of accommodation anywhere in the Borough; this is obtained by bidding for a property through the choice based lettings scheme. Applicants should ensure that the homeless officer is aware of any areas of the Borough where they would be unsafe or if there are exceptional reasons why an area is unsuitable.

    If it is decided that we cannot assist you under the Homeless legislation you will be offered appropriate advice and assistance to help you to obtain your own accommodation.

    I have nowhere to stay

    If you have nowhere to stay safely while your case is being investigated you may be placed into interim accommodation for as short a time as possible. This may be in: -


  • A Chesterfield Borough Council interim tenancy that you can move your furniture into
  • A South Yorkshire Housing Association interim tenancy which may be furnished, but sometimes unfurnished
  • Hostel Accommodation
  • Bed & Breakfast accommodation

    All households placed into Interim Accommodation must abide by the tenancy conditions / rules of the landlord and if you are asked to leave the council may not have a further duty to provide you with any more interim accommodation.

    If you are not eligible for housing benefit you may be required to pay a contribution towards the cost of your stay.

    Homeless Emergency

    If you are homeless owing to an emergency situation, outside of office hours or at the weekend, please call Derbyshire County Council for advice and assistance - Telephone 0845 6058058 or 01629 532600



    Further Advice and Information

    Call Shelter on 0808 800 4444 for advice on housing or visit their website at

    > Use this link to visit the advice for young people section of the Shelter website This offers information about housing issues affecting young people. 

    The Citizens Advice Bureau provide an advice line at the following link Chesterfield Citizens Advice is based at 6-8 Broad Pavement, Chesterfield. They provide individual advice and can be contacted by phoning 01246 209164

    Call National Debtline on 0808 808 4000 for free advice on how to deal with debt problems or visit their website at

    The Tenancy Bond Guarantee Scheme helps Chesterfield residents access private rented accommodation.  The funding is limited and there are conditions which must be met. 

    Download a leaflet about the Tenancy Bond Guarantee Scheme (pdf  2.66MB)

    Download a leaflet about the Homelessness Prevention Service (pdf 1.88MB)

    Download a leaflet regarding finding accommodation and advice in Chesterfield (pdf 1.88MB)

    Download an information sheet from the Chesterfield Law Centre (pdf 47KB)

    The Law Centre offers free confidential help and advice in the Chesterfield and North East Derbyshire areas

    Download a list of useful factsheets and contacts (pdf 52KB)

    National Debtline produces a number of useful factsheets and a list of contacts for a range of services. 

    Are you worried about your Mortgage? 

    The NHAS Mortgate Advice Leaflet (pdf 358kb) explains what help is available and the Homelessness prevention service can help advise you about your options, including Mortgage Rescue Scheme and Homeowner Mortgage Support Scheme. Contact details for the Homelessness Prevention Service are available above

  • Online
    Complete our online enquiry form.

    Phone or text
    Tel: 01246 345 345
    Text: 07960 910 264

    In person
    Customer Service Centre
    85 New Square
    Chesterfield S40 1SN

    8.30am to 5pm on Mon, Tue, Thu
    10am to 5pm on Wed
    8.30am to 4.30pm on Fri
    9am to midday on Sat for payments

    By post
    Chesterfield Borough Council
    Town Hall
    Rose Hill
    Chesterfield S40 1LP
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