The Customer Services Division of Housing Services is organised into four specialist teams.These four teams are the Housing Solutions Team, the Neighbourhoods Team, the Services for Vunerable People Team and the Consultation and Improvements Team.
The Housing Solutions Team is responsible for:
Registration of housing applications
Management of the housing waiting list
Allocating and letting properties
Homelessness applications and decisions
Adaptations
This team can be contacted at the Housing Solutions Centre on (01246) 345700
The Neighbourhoods Team is responsible for:
Enforcement of some breaches of the tenancy agreement, e.g. causing nuicance, untidy gardens, dumping rubbish
Complaints regarding (ASB) anti-social behaviour and nuisance
Estate management
The Garden Assistance Scheme
The Housing Neighbourhood Ranger Service
Issuing Fixed Penalty Notices for littering and dog fouling
Tenancy Support
Signing up new tenants and new tenancy visits
This team can be contacted at the Stonegravels Office on (01246) 345071 or 345354
The Services for Vulnerable People Team is responsible for:
Careline
Warden services
Telecare
This team can be contacted on (01246) 345671
The Consultation and Improvements Team is responsible for:
This team can be contacted at the Staveley Office on (01246) 345142
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