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Revenues Updates

Chesterfield Borough Council Updates.

 

Additional to the main News Feed, here is a list of answers to frequently asked questions, general information, options to contact us/request information from us or a call back/email response.

Council Tax.

To obtain an overview about Council Tax, including why you have to pay Council Tax, what discounts may be available to you or ways to pay, please click here.

If you need to report a change to your circumstances for Council Tax purposes and would like a phone call/email response from us to do so, please click here and fill out the request form. Alternatively, please call 01246 345496, our opening hours are Monday – Friday, 08:30 – 17:00

Council Tax is a payment that needs to be paid on or before the 1st of every month unless you pay by direct debit or you have agreed an arrangement plan with the Council Tax department. If you do not pay as billed, then you may receive Council Tax Recovery letters. To find out more information about this please click here

Rents.

If you are currently renting one of our properties, you will be required to pay rent on the property. Click here to find out more including ways to pay and advice on arrears.

Benefits (Housing Benefit & Council Tax Support).

Housing Benefit can help you pay your rent if you are on a low income. You can claim if you have to pay rent for the property you live in. You may be a council tenant, pay rent to a private landlord or a Housing Association.

Council Tax Support can help you if you have to pay Council Tax on your home. These are both means tested benefits, which you may claim for if you are working full or part-time, self-employed, unemployed or retired. There are different rules if you are under or over 60 years old.

Useful Benefits Links 

Welfare Benefits
Benefits Calculator 
Housing Benefit FAQ's
I want to claim benefit 
Housing Benefit Advice Documents 
Welfare Reform Act 2012
Recovery of an overpayment of Housing Benefit/Council Tax Support

Business Rates (Non-Domestic Rates)

Business Rates (otherwise known as National Non-domestic rates or NNDR) are collected by Chesterfield Borough Council. A proportion of the money collected is retained by Chesterfield Borough Council with the rest being paid direct to a central pool for redistribution. For more information about Business Rates, please click here.

Environmental Services

Waste Collection

To check your collection round, please click here.

Please click here to Report a missed bin collection. Please be aware that your bin will be collected on your allocated collection date between 07:00 and 16:30 and your bin needs to be presented before 07:00 on that day at the latest. Reports will be processed during normal office opening hours.

Pest Control

To find out more about pest control and what service we offer, please click here.

Noise Nuisance

Please click here for noise nuisance guidance and legislation

For information on Barking Dogs, click here.

For more information about Noise Nuisance, click here

Stray Dogs

If you find a stray dog you must do one of the following:

  • Return the dog to its owner
  • Contact the Dog Warden Service to arrange for it to be collected as soon as possible, the owner may have already reported it as a lost dog.
  • Keep the dog for a month after notifying the Dog Warden Service that you have found a stray, and return it to the owner if they come forward. 

If you need to report a stray dog or need any advice on this subject please telephone 01246 345734 when the office is open (8.30am to 5pm Monday - Friday).

At all other times please call Careline on 0300 323 0076. The Council provides a reception point for dogs found out of hours and you must take it to the approved kennels at such times. You must phone first and this service is only for dogs found in the Chesterfield Borough area.

For more information about Stray Dogs, click here. 

Other Environmental Services Enquiries

Please click here for information about Grit Bins. (opens in a new window)

Please click
here for the recycling site's (Stonegravels & Markham) opening hours. (opens in a new window) 

Please click here for the latest snow information. (opens in a new window)

Please click here for information about Bulky Item Collections. 

If you would like a phone call/email response from us to discuss any Environmental Service issue, please click here and fill out the request form. Alternatively, please call 01246 345502, our opening hours are Monday – Friday, 08:30 – 17:00

Council Housing Repairs 

Please click here to report a Council Property Housing repair. Use the 'out of hours' contact details in an emergency. (opens in a new window)


If you are homeless and it is outside of our opening hours (Monday - Friday 08:30 - 17:00), please contact 'Call Derbyshire' on 08456 058058 or 01629 533190.


Online
Complete our online enquiry form.

Phone or text
Tel: 01246 345 345
Text: 07960 910 264

In person
Customer Service Centre
85 New Square
Chesterfield S40 1SN

8.30am to 5pm on Mon, Tue, Thu
10am to 5pm on Wed
8.30am to 4.30pm on Fri
9am to midday on Sat for payments


By post
Chesterfield Borough Council
Town Hall
Rose Hill
Chesterfield S40 1LP
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