Text Size:

Tenant and Resident Involvement

Tenant involvement is about giving you a real say in how the Housing Service is run.  This means that you can be involved in making decisions that affect you, your home and your community.

Where appropriate, we consult tenants on:

  • Any decision we make which will affect your home or neighbourhood
  • How we monitor services and improvement plans
  • How our services can be improved
  • Estate improvement projects

We are keen to know what you think about the services we provide.  We want to do things better and you are the best people to tell us how to improve our services.  You can give us your views through surveys, meetings, service review groups, feedback and social media.

How you get involved is up to you.  We will offer as many opportunities as possible for you to work with us.  We can offer training and other sources of help and support.  The details of how we do this are set out in the Customer Involvement Agreement.

The Customer Involvement Agreement explains how tenants can influence and shape the delivery of the services they receive from the Housing Service and how they can be involved in decisions that affect homes and neighbourhoods.

Our Tenant Engagement Team can be contacted on 01246 345147 or by emailing tpenquiries@chesterfield.gov.uk

Complete our online enquiry form.

Phone or text
Tel: 01246 345 345
Text: 07960 910 264

In person
Customer Service Centre
85 New Square
Chesterfield S40 1SN

8.30am to 5pm on Mon, Tue, Thu
10am to 5pm on Wed
8.30am to 4.30pm on Fri
9am to midday on Sat for payments

By post
Chesterfield Borough Council
Town Hall
Rose Hill
Chesterfield S40 1LP

Social Media
  • facebook 
  • YouTube
  • flickr
  • E-Mail