Repairs (Housing Properties)

Service Standards for Repairs

  You can report a repair to us by

Out of Hours Emergency Repairs can also be reported on 01246 345041

When you report a repair we will:

• Offer a choice of appointment times
• Attend to Emergency repairs within 24 hours
• Complete Urgent repairs within 5 days
• Complete Routine repairs within 20 days
• Send an acknowledgement confirming the detail about the repair and the timescale within which it will be completed
• Write to you to confirm the date/time of appointment and the work that will be carried out
• Send a text message to your mobile or a voice message to your land line to remind you of the appointment made with you
• We guarantee to call on the date agreed

 
These service standards have been developed with tenants 


Select here to return to the Housing Service Standards pages