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Repairs (Housing Properties)

Service Standards for Repairs

  You can report a repair to us by

Out of Hours Emergency Repairs can also be reported on 01246 345041

When you report a repair we will:

  • Offer a choice of appointment times
  • Attend to Emergency repairs within 24 hours
  • Complete Urgent repairs within 5 days
  • Complete Routine repairs within 20 days
  • Send an acknowledgement confirming the detail about the repair and the timescale within which it will be completed
  • Write to you to confirm the date/time of appointment and the work that will be carried out
  • Send a text message to your mobile or a voice message to your land line to remind you of the appointment made with you
  • We guarantee to call on the date agreed

 Developed with tenants logo
These service standards have been developed with tenants 


Select here to return to the Housing Service Standards pages


Online
Complete our online enquiry form.

Phone or text
Tel: 01246 345 345
Text: 07960 910 264

In person
Customer Service Centre
85 New Square
Chesterfield S40 1SN

8.30am to 5pm on Mon, Tue, Thu
10am to 5pm on Wed
8.30am to 4.30pm on Fri
9am to midday on Sat for payments


By post
Chesterfield Borough Council
Town Hall
Rose Hill
Chesterfield S40 1LP
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