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Repairs (Housing Properties)

Service Standards for Repairs

  You can report a repair to us by

Out of Hours Emergency Repairs can also be reported on 01246 345041

When you report a repair we will:

  • Offer a choice of appointment times
  • Attend to Emergency repairs within 24 hours
  • Complete Urgent repairs within 5 days
  • Complete Routine repairs within 20 days
  • Send an acknowledgement confirming the detail about the repair and the timescale within which it will be completed
  • Write to you to confirm the date/time of appointment and the work that will be carried out
  • Send a text message to your mobile or a voice message to your land line to remind you of the appointment made with you
  • We guarantee to call on the date agreed

 Developed with tenants logo
These service standards have been developed with tenants 


Select here to return to the Housing Service Standards pages


Write To
Chesterfield Borough Council
Town Hall
Rose Hill
Chesterfield
S40 1LP

Tel: 01246 345345
Text: 07960 910264
Fax: 01246 345252

In Person At:-
Customer Service Centre
85 New Square
Chesterfield
S401SN

Email:
enquiries@chesterfield.gov.uk

Click here to view the location of the Town Hall

 

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