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The Customer Services Division of Housing Services is organised into four specialist teams. These four teams are the Housing Solutions Team, the Neighbourhoods Team, the Careline and Support Service Team and the Tenant Engagement Team.

The Housing Solutions Team is responsible for:

  • registration of housing applications
  • management of the housing waiting list
  • allocating and letting properties
  • homelessness applications and decisions
  • adaptations

This team can be contacted at the Housing Solutions Centre on (01246) 345 700.

The Neighbourhoods Team is responsible for:

  • enforcement of some breaches of the tenancy agreement (eg, causing nuisance, untidy gardens, dumping rubbish)
  • complaints regarding anti-social behaviour and nuisance
  • estate management
  • the Garden Assistance Scheme
  • the Housing Neighbourhood Ranger Service
  • issuing Fixed Penalty Notices for littering and dog fouling
  • tenancy support
  • signing up new tenants and new tenancy visits

This team can be contacted at the Stonegravels Office on (01246) 345 071 or 345 354.

The Careline and Support Service Team is responsible for:

  • Careline
  • the response service
  • the support service
  • Telecare

This team can be contacted on 0300 323 0076.

The Tenant Engagement Team is responsible for:

  • tenant participation and consultation
  • service improvement
  • management of complaints, comments and compliments system

This team can be contacted at the Stonegravels Office on (01246) 345 142.

General: Contact us online

Complete our online enquiry form.

Phone or text
Tel: 01246 345 345
Text: 07960 910 264

In person
Customer Service Centre
85 New Square
Chesterfield S40 1SN

8.30am to 5pm on Mon, Tue, Thu
10am to 5pm on Wed
8.30am to 4.30pm on Fri
9am to midday on Sat for payments

By post
Chesterfield Borough Council
Town Hall
Rose Hill
Chesterfield S40 1LP

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