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You are here: Home  »  Housing


The Customer Services Division of Housing Services is organised into four specialist teams.These four teams are the Housing Solutions Team, the Neighbourhoods Team, the Careline & Support Service and the Consultation and Improvements Team.

The Housing Solutions Team is responsible for:

  • Registration of housing applications

  • Management of the housing waiting list

  • Allocating and letting properties

  • Homelessness applications and decisions

  • Adaptations

This team can be contacted at the Housing Solutions Centre on (01246) 345700

The Neighbourhoods Team is responsible for:

  • Enforcement of some breaches of the tenancy agreement, e.g. causing nuisance, untidy gardens, dumping rubbish

  • Complaints regarding (ASB) anti-social behaviour and nuisance

  • Estate management

  • The Garden Assistance Scheme

  • The Housing Neighbourhood Ranger Service

  • Issuing Fixed Penalty Notices for littering and dog fouling

  • Tenancy Support

  • Signing up new tenants and new tenancy visits

This team can be contacted at the Stonegravels Office on (01246) 345071 or 345354

The Careline & Support Service is responsible for:

  • Careline

  • The Response Service

  • The Support Service

  • Telecare

This team can be contacted on 0300 323 0076

The Consultation and Improvements Team is responsible for:

  • Tenant participation and consultation

  • Leaseholder consultation

  • Service improvement

  • Management of complaints, comments and compliments system

  • Customer liaison

This team can be contacted at the Staveley Office on (01246) 345142

General: contact us online

Write To
Chesterfield Borough Council
Town Hall
Rose Hill
S40 1LP

Tel: 01246 345345
Text: 07960 910264
Fax: 01246 345252

In Person At:-
Customer Service Centre
85 New Square


Click here to view the location of the Town Hall


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