Coronavirus (COVID-19) - how it is affecting our services

Test and Trace Support payments

If you are on a low income, and are asked to self-isolate by NHS Test and Trace, you may be entitled to a one-off payment of £500 from the Government's Test and Trace Support Payment Scheme.

Find out:


Who is eligible?

You may be able to claim a Test and Trace Support Payment from us if you are a Chesterfield Borough Council resident* and you meet ALL of the following criteria:

  • you have been notified to self-isolate by NHS Test and Trace, because you have tested positive for COVID-19, or have recently been in close contact with someone that has tested positive
  • you were notified to self-isolate on or after 28 September 2020
  • you comply with the NHS test and Trace notification to self-isolate
  • you are employed or self-employed
  • you are not able to work from home, and you will lose income as a result of having to stay at home and self-isolate
  • you are receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit, or Pension Credit

If you are not receiving one of these benefits, but self-isolation will cause you exceptional financial hardship, you may still be entitled under a special discretionary scheme. 

You must claim within 14 days of your self-isolation period ending.


Who is not eligible

You will not be eligible for the scheme if you:

  • have not received a notification from NHS Test and Trace telling you to self-isolate
  • were notified to self-isolate through the NHS COVID-19 web app
  • were notified to self isolate before 28 September 2020
  • are not employed or self employed
  • are quarantining after travelling abroad (unless you test positive during the 14-day quarantine period)
  • are self-isolating because you or another member of your household have symptoms of COVID-19
  • are unable to work because a child under your care cannot attend school due to an outbreak of COVID-19 
  • continue to receive full wages during your period of self-isolation
  • can work from home during your period of self-isolation

You can not claim if your self-isolation period ended more than 14 days ago.


Information you will need

To apply you will need:

  • your National Insurance Number
  • your most recent bank statement (showing your name and bank details) for the account you ask us to make the payment to
  • if you are employed: 
    • proof of employment such as your most recent wage slip or bank statement showing the wages being paid into your account
    • the name and address of your employer
  • if you are self-employed: 
    • proof of your self-employment, such as your most recent set of accounts or evidence of self-assessment tax returns
  • your 8 character NHS Test and Trace Account ID number - this can be found on your contact journey invitation message (sent by text message or email) or on the confirmation message you were sent when you completed the NHS Test and Trace questionnaire - you can't submit the form without this number

How to apply

You can make an application online using the form below, and we will ask you to create an account before you claim your payment. Get help if you can't apply online.

We can't process your claim until we have received all the information and evidence we ask for to support your application. Evidence can be uploaded when you apply - we accept electronic copies, scanned images or clear photos of your documents.

You must agree to self-isolate for the required period, if you don't you will be required to pay the funds back and your details may be provided to the police.

You must apply within 14 days of your self-isolation period ending.

Claim a Test and Trace Support Payment

Protecting your privacy - find out how we keep your information safe.


What happens next?

We will check the information you have provided by carrying out checks with the NHS Test and Trace Service, the Department for Work and Pensions (DWP) and with your employer.

If you are successful we aim to make your payment within three working days of receiving your completed application (this includes the evidence we have asked for). We will notify you by email whether your application has been successful or not.

If you have been awarded a payment we will pay it into the bank account your provided on your application. We will also notify HM Revenue and Customs (HMRC) for tax purposes. 


* If you are not sure who to claim from, you can find your local council here.


Last updated on 09 October 2020