Request your repair

Request your repair

You can call our repairs hotline for free on 0800 587 56 59*.

Please note that this number is for reporting or enquiring about repairs or repair appointments only. The operator cannot transfer your calls elsewhere or deal with other issues.

See what types of repair we can carry out on your home, and whether you may be recharged for the cost.

We have produced a range of videos to help guide you through with the housing repairs that you are responsible for maintaining.

Alternatively, you can report your repair by:

Please have the following information available:

  • your full address, name and a contact telephone number
  • full details of the repair you require and the location
  • when you are at home, or access details if you are out

*Emergency out of hours service

If you have an emergency repair, such as a burst pipe, that needs attention outside of normal office hours or at the weekend, please telephone the out of hours service on 01246 345 041.

Find out who will repair a problem at your council home:

Repairs to council homes - who does what? (pdf 205 KB)

Last updated on 06 September 2019