Contact Council Tax

Contact Council Tax

  • Information about declined payments 

    We are seeing an increase in the number of payments being declined. This is often due to the additional security features the payment card providers are introducing to try to reduce fraudulent payments and protect customers from fraud. Please note, that the council does not have access to any information telling us why your payment was declined. 

    What to do if your payment is declined

    Please contact your card issuer (which may be your bank or credit card provider) and ask them why the payment was declined. They will probably ask you a date and time you tried to make the payment and how much you were trying to pay. If you don’t get a satisfactory answer as to why your payment was declined, asking the following questions may help:

    • Does my card have an upper limit on the amount I can pay for an online transaction?
    • Do you try and contact me if the amount I am trying to pay online is above a certain amount?
    • How are you trying to contact me – do you have my correct contact details?
    • Was the payment declined because I didn’t have enough money in my account? 

    Your card issuer should try and help you so you don’t have future payments declined. 

    Find alternate payment methods

 

Find out what help is available for paying your Council Tax during the coronavirus outbreak.


Read the frequently asked questions about paying your council tax bill.

 

Online

 

Phone or text or fax

Phone: 01246 345497 or 01246 345503
Text: 07960 910264
Fax: 01246 345486

24-hour automated payment line 0345 602 0214.

 

In person

Customer Service Centre
85 New Square
Chesterfield
S40 1AH

 

Customer service centre opening times

Monday: 9am to 2pm
Tuesday: 9am to 2pm
Wednesday: 10am to 2pm
Thursday: 9am to 2pm
Friday: 9am to 2pm


Last updated on 03 March 2022