Direct Debit is a simple, safe and speedy way to pay your rent automatically from your bank or building society account.
Direct debit is the easiest way to pay - once it is set up there is nothing else for you to do.
Call us on 01246 345345 to set up a direct debit over the phone. Please have your bank details ready (these are on your bank card or cheque book).
You can choose to pay on the 1st, 10th or 20th of each month to suit your circumstances. Payments can also be arranged weekly.
If you prefer you can download a direct debit form (below), complete it and send it to us by email to firstname.lastname@example.org.
Once it is set up, do I have to do anything?
No, other than making sure there is enough money in your account to make the payments. We will send you a bill showing the amounts and dates when your payments will be taken. It's worth checking your bank statement regularly to make sure the payments are being taken as expected.
What happens if a payment is taken in error?
All banks and building societies that take part in the Direct Debit scheme offer the Direct Debit Guarantee. This entitles you to a full and immediate refund if a payment is taken in error. All you need to do is contact your bank or building society (even if the error was made by the council).
Can I cancel a Direct Debit?
Yes, by contacting your bank or building society. Please also let us know so that we don't try to collect any more payments from your account. If you cancel your Direct Debit, your instalments will be due on the first of each month and you will need to make alternative arrangements to pay them.