Coronavirus (COVID-19) - how it is affecting our services

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Coronavirus outbreak: Chesterfield Borough Council services update - 1 April

Chesterfield Borough Council is prioritising the delivery of essential services but in line with the latest Government guidance we are adjusting some of the services that we provide.

All of the latest service-related updates can be found in the dedicated coronavirus information hub.

Council Tax

We know that this is a difficult time for many of our residents and that the COVID-19 virus is having a significant impact on the economy. Your Council Tax pays for the essential services that Chesterfield Borough Council, Derbyshire County Council, Derbyshire Police and Derbyshire Fire and Rescue Service deliver to residents within the borough. If you are able to do so, please continue to pay your Council Tax as detailed on your bill, so that these essential services can be maintained. 

If you are struggling to pay your Council Tax, we want to make you aware of support available and how Chesterfield Borough Council can help you.

Usually, most of our residents pay their Council Tax in 10 monthly instalments, starting in April and finishing in January. However, we recognise that during the current crisis, some residents may need to talk with us about a more flexible payment plan.

We can offer residents a 12 month payment plan for their Council Tax which would run to March 2021, which will lower monthly payments. If you would like to implement a 12 month payment plan, please let us know by emailing revenues.billing@chesterfield.gov.uk. Please ensure that your email includes your Council Tax account number. 

Councillor Tricia Gilby, leader of Chesterfield Borough Council, said: “We are committed to helping all residents during this unprecedented crisis. Council Tax helps pay for the essential services that we provide but we understand that for some residents keeping payments on the current schedule simply isn’t possible and we want you to know that we can be flexible, and that support is available.”

If you are having difficulty making payments, please contact us as soon as possible to let us know. We can help you to manage your payments.

You can email us at revenues.billing@chesterfield.gov.uk or you can visit our website and chat to one of our advisors. Our team are also available to speak to you on 01246 345345.

We are experiencing high call volumes, so please bear with us as there may be a delay in answering your call. We are working hard to support all residents at this time. 

Council Tax Support

If you are on a low income, we may also be able to help you to claim a reduction on your Council Tax bill through our Council Tax Support Scheme.  

You can check whether you are eligible for additional support using our benefits calculator.

Chesterfield Borough Council’s website has a section on benefits advice which provides you with more information on the support you may be able to access.

Hardship fund

We will also be providing working age residents who already receive Council Tax Support with an additional reduction in Council Tax of up to £150. This will further reduce the amount that these residents need to pay of their Council Tax bill.

In many cases, this will mean that residents will not need to pay anything for 2020/21. All residents who are entitled to receive this additional support do not need to do anything, new bills will be issued to these residents during April. Where residents have already paid Council Tax at a higher level, the council will refund payments as soon as possible.

Private sector housing team

Officers from the private sector housing team are still available for advice and guidance during this difficult time. However, it may take longer than usual to respond as we are dealing with enquiries on a priority need basis. 

To reach the private sector housing team please email hia@chesterfield.gov.uk.

The council’s private sector housing enforcement team is operating in line with the latest Government guidance when enforcing standards in rented properties.

Government guidance for landlords and tenants, as well as details on updated enforcement measures are available on the Government guidance pages. 

Stay up to date with all the latest information about coronavirus on our dedicated coronavirus information hub.


First published on 01 April 2020 Last updated on 14 April 2020