Coronavirus (COVID-19) - how it is affecting our services

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Coronavirus outbreak: Chesterfield Borough Council services update – 14 May

As we move into the next phase in the response to the Coronavirus (Covid-19) outbreak Chesterfield Borough Council will respond to new requirements and will update the services provided in line with the latest Government guidance.  

All of the latest service-related updates can be found in the dedicated Coronavirus information hub.

Supporting our vulnerable residents

Chesterfield Borough Council’s Careline and independent living services’ have continued to support over 4,000 older and vulnerable people during the Coronavirus (Covid-19) outbreak.

Councillor Chris Ludlow, cabinet member for housing, said: “Careline is a really important service and at this unprecedented time has proved to be an essential lifeline for many members of our community. The team have been working round the clock to ensure everyone receives the support they need.”

Careline allows people to maintain their independence in their own home, by providing services which meet individual needs whilst also delivering essential preventative actions in support of social care, GPs and primary care, and more acute NHS services.

Throughout the Coronavirus (Covid-19) outbreak the Careline service has proved to be even more important than normal as it has helped to reduce pressure on the emergency services at this challenging time, as well as providing reassurance for the most vulnerable and their families.

Careline services inforgraphic

Between 23 March and 26 April 2020, the council’s Careline monitoring centre received 6,160 non-emergency calls and 487 emergency calls. Of these emergency calls, the team were able to visit and directly assist 131 people who had fallen in their home, whilst 72 of the calls resulted in referrals to the ambulance service for emergency health issues.

Officers of the council’s independent living service have also been contacting more than 100 people each day to check on their wellbeing and to offer help with any applications or referrals for further support at this time.

If you or a family member live in the Chesterfield Borough and could benefit from the Careline service you can register by calling 0300 3230076 or visiting the Careline page.

All of the latest service-related updates can be found in the dedicated Coronavirus information hub.


First published on 14 May 2020 Last updated on 15 May 2020