Coronavirus (COVID-19) - Chesterfield is now in Tier 3 - Very High alert. Find out how it is affecting our services.

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Coronavirus outbreak: Chesterfield Borough Council services update - 20 March

Following the latest Government guidance, we have taken further difficult, but responsible, decisions to change some of our service provision.

The latest information relating to COVID-19 and any changes to council services can be found on our Coronavirus information hub.

Chesterfield Borough Council housing tenants

We recognise that this is a very concerning time for individuals and families with regards to the spread of coronavirus (COVID-19) and its impact on our daily lives.

Information is changing rapidly and we encourage all our tenants to follow the latest health guidance, which is continually updated on the NHS website

Our focus, as always, is on maintaining customer safety and providing high quality services, but in the short term we will need to change the way we deliver some services in line with Government guidance.

Contacting the housing service

Housing tenants can continue to contact the housing service during this difficult time on 01246 345000 or by visiting our dedicated housing pages.

As more stringent social distancing measures are expected to be introduced in the coming days, we will only be undertaking home visits in emergency situations.

We have also taken the decision to relocate our ‘On the Move’ services into the Customer Service Centre from 23 March 2020.

The Customer Service Centre is currently open as normal, but only visit in person if it is absolutely necessary; please ring the service on the above number or use our website forms or email addresses in the first instance.

Housing repairs, improvements and safety checks

We are currently prioritising the delivery of the emergency repairs service to keep you safe.

We have a large modernisation and improvement programme for council housing. This is being suspended until further notice, but we will not leave jobs unfinished and expect to complete these in the next couple of weeks.  

We will restart the improvement programme as soon as it is practical to do so and will contact you at that time.

Annual checks of your gas and electrical systems will continue, so it is important that if you are self-isolating because you have coronavirus symptoms or are in a vulnerable health category you advise staff before they enter your home.

All tenants will be asked a number of questions by the staff member who will be visiting you at home, this is to keep you and them safe.

Paying rent

If your circumstances change due to the coronavirus and you are concerned about your ability to pay your rent, please contact us on 01246 345000 to discuss your situation. 

Councillor Chris Ludlow, cabinet member for housing, said: “We want to reassure all of our tenants that no one will lose their home. If you are in financial difficulties, we can help”.

We will continue to work closely with you to help you manage your rent account and ensure you can access all of the benefits you are entitled to.

We want all our tenants to feel safe and secure in their homes during this difficult and worrying time. We know that some of you are worried about how you will pay your rent if you have the virus and need to self-isolate.

You can telephone using our automated payment line on 0345 6020214 using your debit or credit card or you can pay online or set up a direct debit payment. Find out about paying your rent.

Car boot sale

The car boot sale that takes place at Rose Hill Car Park in Chesterfield is being cancelled until further notice. The decision has been made to cancel the car boot sale because it is not a priority service and the council needs to focus its efforts on maintaining essential services.  The car boot sale takes place every Sunday at Rose Hill Car Park in Chesterfield (behind the Town Hall) from 7am to noon. 

You can find all of the latest updates relating to changes to council services due to coronavirus on our Coronavirus information hub or on our Facebook and Twitter pages.

Crematorium

If you are organising or attending a funeral service at Chesterfield and District Crematorium, please be mindful that a number of temporary changes are in place to help prevent the spread of coronavirus.

We understand this is a difficult time for you and your loved ones, but families are being encouraged to restrict the number of people attending services due to considerations of social distancing in relatively small spaces inside the chapel.

If large groups are attending a service, wherever possible please sit a respectful distance away from each other.

Mourners are being encouraged to wait in their cars or outside the chapel ahead of services, rather than congregating in the waiting room to reduce the risk of infection.

Service books have also been removed from the chapel as a precaution. Please note printed service sheets will be provided by the crematorium team or your funeral director, and mourners are encouraged to take these away with them after the service.

Hand shaking is also being discouraged with ministers, celebrants and funeral directors until further notice.

If you or a member of your family has symptoms of the virus, you are advised to follow government advice and self-isolate at home as needed.

Webcasting of funeral services can be arranged by contacting your funeral director.

Extra cleaning processes are in place in all public areas at the crematorium and hand sanitisers are available for all visitors to use.

Council decision making

We have taken the difficult decision to suspend normal elected member decision making processes to ensure that proper social distancing measures, as recommended by the Government, can be maintained and we can ensure the health and wellbeing of our elected representatives, staff and the public.

This means that cabinet, council committees, and full council will not meet for the coming weeks or months. Instead, decisions will be taken by single cabinet members or particular officers, where appropriate in consultation with the committee or relevant members.

Arrangements for publishing committee dates, agendas and minutes will be maintained, and these can be found on our committee management system. 

The meetings which have been suspended are, for the most part, usually held in public, and in some cases with the opportunity for public participation. Due to the introduction of these necessary restrictions this element of the procedures has also been suspended.

The position will be reviewed as soon as conditions improve or at the end of June, whichever is first. Find out more about further information about changes to council decision making.

Customer services

The Customer Service Centre currently remains open as normal, however, only visit in person if absolutely necessary; please ring the team on 01246 345345 between 8.30am and 5pm or use our website forms and email addresses to get in touch with us. 

Payments for council services can be made by telephone on 0345 602 0214.

Extra cleaning measures are in place at the centre to protect both staff and residents and there is hand sanitiser available to use for all visitors.


First published on 20 March 2020 Last updated on 29 April 2020