Coronavirus (COVID-19) - how it is affecting our services

News

Coronavirus outbreak: Chesterfield Borough Council services update - 23 March

Following the latest Government guidance, we have taken further difficult, but responsible, decisions to change some of our service provision.

All of the latest service-related updates can be found in the dedicated coronavirus section of our Coronavirus information hub.

Customer Service Centre and On The Move

Cllr Jean Innes, cabinet member for business transformation, said: “We are taking the difficult decision to close both the Customer Service Centre and On The Move housing options centre to customers from tomorrow (Tuesday 24 March) until further notice, in order to protect the safety of the public and our staff.

“We know that this is a worrying time and want to assure you that our council services can continue to be accessed through our other contact channels.”

Many of the council’s services can be accessed online through our website. You can also reach our services including benefits, council tax, licensing and many more via email, these are listed on our Coronavirus information hub.

The customer service call centre can also still be reached by calling 01246 345345 between 8.30am to 5pm, Monday to Friday.

If you are homeless and need urgent support, our homelessness service can be reached on 07870 277291.

If you need to apply for an emergency payment from the Derbyshire Discretionary Fund, you can call Derbyshire County Council directly on 01629 533399.

We are happy to accept copies of forms and documents online and encourage you to use this method to provide us with information. If you need support to do this, please call us on 01246 345345 and we will be pleased to help you.

You can pay online or by using our automated telephone number 0345 602 0214.  If you are unable to use these methods, please contact us on 01246 345345 and we will do all we can to help.

The Market Hall Café and Artisan Market

In line with the latest Government guidance we have today closed the Market Hall café until further notice.

The Chesterfield Artisan Market which was due to be held on Sunday 29 March is also cancelled. There will be no artisan markets in the town centre until further notice. 

Housing repairs and safety checks

We are currently only carrying out emergency repairs to our council houses and when doing so the council’s staff will be following the Government’s guidance regarding social distancing. All other repairs are on hold until further notice.  

Our tenants can report their urgent repair needs by calling our repairs hotline for free on 0800 587 56 59 or by reporting a repair online. 

Annual checks of your gas and electrical systems will continue, so it is important that if you are self-isolating because you have coronavirus symptoms or are in a vulnerable health category you advise staff before they enter your home.

All tenants will be asked a number of questions by the staff member who will be visiting you at home, this is to keep you and them safe.

The latest service related updates will be available on our Coronavirus information hub or on our Facebook and Twitter pages.


First published on 23 March 2020 Last updated on 14 April 2020