Coronavirus (COVID-19) - how it is affecting our services

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Coronavirus outbreak: Chesterfield Borough Council services update - 24 March

Following the latest Government guidance, we have taken further difficult, but responsible, decisions to change our service provision.

All of the latest service-related updates can be found our Coronavirus information hub.

Beat the Street

Together with our partners we have had to end our Beat the Street game.

Councillor Jill Mannion-Brunt, cabinet member for health and wellbeing, said: “We have seen lots of people get more active thanks to Beat the Street, so we’re very sad to see this end, however, we must assist the government in ensuring people follow the latest guidance to stay at home to stop the coronavirus spreading.

“Even though Beat the Street is ending early, our partners and game operator, Intelligent Health would still love to know what you thought of the game. Please complete our Beat the Street survey and you could be in with a chance of winning prizes.”

Beat Boxes will no longer function, and the leader board has been frozen. Winners will be announced on social media and prizes will be sent out via email and post.

Derbyshire Community Response Unit

Derbyshire County Council are currently organising a county-wide Community Response Unit. If you belong to a community group, a voluntary organisation or business and want to offer help during this crisis you should contact them directly.

The Community Response Unit will provide the following services for vulnerable residents:

• food shopping and delivery

• checking up on people who are isolated with a phone call or through providing online help to prevent loneliness and check whether there is anything they need

• collecting and delivering prescriptions

• preparing meals.

Register your organisation with the Community Response Unit.

Town Hall reception

The Town Hall reception is closed until further notice, following the government’s latest announcements about social distancing.

If you are intending to visit the Register Office or the Coroner’s Court, please follow the below guidance:

The Register Office is open for essential business only, and the Coroner’s Court can be contacted via phone or email.

For further information about the Register Office call 01629 533 110 or 01629 533111 or via email at chesterfield.registrars@derbyshire.gov.uk or by visiting Derbyshire County Council. 

For further information about visiting the Coroner’s Court call 01246 533405 or email chesterfield.coroner@derbyshire.gov.uk

Stonegravels depot reception

The reception desk at the Stonegravels Maintenance Depot is also closed until further notice.

If you have any specific questions you may have visited the reception for, please instead contact Chesterfield Borough Council on 01246 345345.

Parks and open spaces

In line with the Government’s guidance, residents and visitors must not use the play equipment or outdoor gyms that are situated in our parks. All toilet facilities in parks are also closed.

Our parks remain open, but you must ensure that you are following social distancing guidelines when exercising in our parks:

  • Washing your hands before and after visiting
  • Keep a safe distance from people outside your household (at least 2m)
  • Do not gather in groups of more than two people, excluding people you live with
  • Sneeze or cough into your sleeve or a tissue
  • Avoid touching your face or eyes
  • Do not use play equipment or outdoor gyms

Market, Market Hall and Pavements Shopping Centre

In the Town Centre, all shops that are not classified by the Government as essential are now closed.

The Market Hall is closed apart from the butchers, pet food store and the Cheese Factor, which remain open from 10am to 2pm in order to provide essential supplies. A limited number of customers will be allowed into the Market Hall at any one time so that social distancing guidance is followed.

On the outdoor market, all stall holders selling non-essential items will no longer be able to trade until further notice, but stallholders that sell essential items such as fruit and vegetables and pet food will be able to continue trading.

Only essential retailers including the supermarket and post office are open in the Pavements Shopping Centre.

Customer Contact Centre

Although we have had to close our face to face customer services, you can still contact the council in a number of ways including telephone 01246 345345, email enquiries@chesterfield.gov.uk or by completing our online form.

The Customer Contact Centre is currently experiencing a high volume of calls. If your call is not urgent, please contact us online or by email enquiries@chesterfield.gov.uk if possible to help us to manage the level of enquiries we are receiving effectively.

Crematorium

The crematorium remains open for funerals to take place, however, due to strict social distancing guidance a number of temporary restrictions have been put in place.

If you are attending the crematorium, please adhere to the following guidance:

  • in the chapel, please sit a respectful distance away from others, a maximum of three people per row; the chapel capacity is now reduced to 24 people in total
  • webcasting can be organised via your funeral director; this is a free service and outside speakers can be provided on request
  • only immediate family should attend funeral services
  • services will be a maximum of 25 minutes each to allow for extra cleaning to take place in between services
  • mourners are advised not to touch the coffin when leaving the chapel
  • strictly one person can enter the office to collect cremated remains at any one time, this is to protect both our staff and visitors
  • if you are in one of the government’s vulnerable groups or have any symptoms of coronavirus please do not attend services to protect both yourself and others
  • hand sanitiser is available for everyone attending funeral services at the crematorium

All of the latest service-related updates can be found on the Coronavirus information hub.


First published on 24 March 2020 Last updated on 14 April 2020