Coronavirus (COVID-19) - how it is affecting our services

News

Coronavirus outbreak: Chesterfield Borough Council services update - 25 March

At this difficult and challenging time for us all, the Council is continuing to prioritise the delivery of essential services across the borough, whilst following the latest Government guidance.

All of the latest service-related updates can be found in our dedicated coronavirus section of our website.

We are currently working very hard to respond to all enquiries, but we are receiving an extremely high number of phone calls. We would like to remind everyone that you can reach our teams to talk about specific services and find out key information using our online enquiry form.

However, if your enquiry is urgent you can call the Customer Contact Centre on 01246 345345.

Waste and recycling

 We are currently receiving a high number of enquiries about our waste collection and recycling service. We will be continuing to operate as close to a normal service for as long as we possibly can. Any updates about this service will be shared on our website and social media.

If your bin is missed please report it through our online form or call 01246 345345. Please ensure that you state clearly where you live, the service can then rearrange collection.

Councillor Jill Mannion-Brunt, cabinet member for health and wellbeing, said: “Collecting waste and recycling is one of the most important services we provide, and we will do everything we can to maintain this service during the current crisis. Please ensure you continue putting your bin out for your scheduled collection.

“I’d also like to ask residents to make sure that they are following the latest Government guidance when disposing of waste that may be contaminated with coronavirus as it will make a real impact in reducing the spread of infection.”

Anyone who has coronavirus or are self-isolating because of illness in the household, should be extra careful when disposing of personal waste like tissues and cleaning cloths.

When throwing away personal waste, people must place this in a sealed plastic bag, then double bag this before storing for 72 hours. The bag can then be placed in the general waste bin. Personal waste must not be put in recycling bins.

Streetscene

Our Streetscene service will continue to empty litter bins that are located around the borough and will continue to collect hazardous waste, such as used needles. However, until further notice, other tasks like cleaning graffiti and other non-essential works will not be completed.

You can still report these issues and we can then prioritise them for when services return to normal. Please report any of these issues online.  

Grounds Maintenance

Our work maintaining green spaces around the borough will also be reduced in order to prioritise essential services.

At the present time we are continuing to ensure parks are accessible for residents who wish to use them for daily exercise, whilst ensuring proper social distancing measures are followed. However, until further notice, we will not be cutting grass, maintaining flower beds or undertaking similar work.

Chesterfield Borough Council housing tenant services

  • Housing tenant services

We recognise that this is a very concerning time for individuals and families with regards to the spread of coronavirus (COVID-19) and its impact on our daily lives.

Information is changing rapidly and we encourage all our tenants to follow the latest health guidance, which is continually updated on the NHS website.

Our focus, as always, is on maintaining customer safety and providing high quality services, but in the short term we will need to change the way we deliver some services in order to respond to Government guidance. We will therefore only be undertaking home visits in emergency situations.

Housing tenants can continue to contact the housing service during this difficult time on 01246 345345 or can report repairs by calling 01246 345000, or by visiting the dedicated housing related pages on our website and using the online enquiry form on our website.

  • Block cleaning

We are currently undertaking all our block cleaning as normal, but it is essential that our tenants and residents support this effort by maintaining high standards of cleanliness and hygiene in the shared spaces. Please also keep all communal areas free of rubbish and household items.

We will be continually reviewing cleaning routines as staff availability and other competing priorities change over the coming weeks. At that point we may have to prioritise health and safety and emergency requests to clear waste.

You can find all of the latest information relating to service changes on our Coronavirus information hub and social media channels.

  • Garden assistance scheme

We know the growing season is just about to start, but unfortunately, we need to suspend the garden assistance scheme. We need to prioritise our resources to address health and safety concerns and move staff across to the delivery of essential services.

We will continue to respond to emergency situations where access to your home is blocked or it is dangerous. If you currently pay for this service, we will ensure you are not charged during the period of suspension. Anyone affected by this will be contacted and informed of the changes to the service directly.

The latest information relating to COVID-19 and any changes to council services can be found on our Coronavirus information hub.


First published on 25 March 2020 Last updated on 14 April 2020