Coronavirus (COVID-19) - how it is affecting our services

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Coronavirus outbreak: Chesterfield Borough Council services update - 27 March

Throughout the Coronavirus outbreak Chesterfield Borough Council have been responding to new requirements and updating the services provided in line with the latest Government guidance.

The call centre is still open but due to a high number of enquiries it may take longer than normal to speak to an advisor. Please see the information on our contact us page.

Community response unit

Chesterfield Borough Council is working closely with Derbyshire County Council and today (27 March 2020) has seen the launch of the Derbyshire Community Response Unit.

The aim of the Community Response Unit is to support anyone who needs help during this difficult time.

Councillor Amanda Serjeant, deputy leader of Chesterfield Borough Council, said: “It’s very important that we’re able to come together to support this initiative at this difficult time. We all need to support those in our community who may require extra help. I would urge people who need support and those of you who are able to volunteer, to get in touch with this new Community Response Unit. I have every confidence that the strong community spirit we have seen emerge during this crisis will continue.”

Help is available for people across the county if they are:

  • self-isolating because either themselves or a member of the household is at risk
  • struggling to meet basic needs because of financial, social or health restrictions
  • pregnant
  • have underlying health conditions
  • aged 70 or over

Residents needing help should visit the Community Response Unit information on the Derbyshire County Council website or phone 01629 535091. At this stage the phone line will only be available Monday to Friday 9am to 5pm and Saturdays 9am to 1pm.

Already more than 200 groups across the county have signed up to support this effort.

Volunteers could be asked to help with food shopping and delivery, collecting and delivering prescriptions, checking up on people who are isolated with a phone call or online help to prevent loneliness and check whether there is anything they need.

Organisations are still looking to recruit more volunteers. Anyone who wants to help and is aged 18 to 70 and fit and well should visit the Derbyshire County Council website to register their interest.

Some organisations are also looking for volunteers to offer a befriending telephone service to help prevent loneliness, so anyone who wants to help but is unable to leave their house could offer this kind of assistance.

You can find out more about the Community Response Unit and register your interest on the Derbyshire Community Response Unit webpage.

Social distancing

We would like to remind residents that it is crucial that they follow the current Government guidelines about staying at home and social distancing.

You should only leave your home to get groceries or medical supplies, to help vulnerable people by getting shopping, for one exercise session a day and for essential travel to work.

When you do leave the house, you must ensure that you follow social distancing guidelines.

This means:

  • keep a distance of at least 2m from anyone not in your household
  • wash your hands regularly
  • cough into a tissue or into your arm
  • avoid touching your face or nose

We will continue to update our website and social media pages with the latest information.

You can stay up to date on the Chesterfield Borough Council Coronavirus hub.


First published on 27 March 2020 Last updated on 14 April 2020