Coronavirus (COVID-19) - how it is affecting our services

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Coronavirus outbreak: Chesterfield Borough Council services update - 9 April

Throughout the Coronavirus (COVID-19) outbreak Chesterfield Borough Council has been responding to new requirements and updating the services provided in line with the latest Government guidance. With the upcoming bank holiday, the council wants to highlight how local residents can still access essential services.

All of the latest service-related updates can be found in the dedicated coronavirus information hub.

Parks and open spaces

The council’s country parks and parks will remain open for residents to exercise in over the bank holiday, but please only use parks and open spaces that are close to home and you must follow social distancing guidelines at all times.

Councillor Jill Mannion-Brunt, cabinet member for health and wellbeing, said: “We realise that for lots of residents heading down to their local park is the best way they can get fresh air and exercise, but we must all stay close to home and be extra careful when visiting parks, because everyone’s health depends on it.”

When visiting parks and open spaces social distancing measures must always be followed.

This means:

  • not meeting up with friends or family for games and parties
  • keeping at least two metres from anyone not in your household
  • not using play equipment or other facilities that are closed
  • sneezing or coughing into your arm or a tissue

Waste and recycling collections

Waste and recycling collections have been continuing as normal but due to the bank holiday there are a couple of changes to collections.

If you are due to have your bin collected on Monday 13 April, it will instead be collected on Saturday 11 April. Please make sure your bin is ready for collection by 7am on Saturday morning. Bin collections on Friday 10 April will proceed as normal.

With people spending longer at home, this may create excess rubbish. Please be aware that the council will not collect any side waste (extra bags left by the bins) and please do not blame staff if these items are not collected.

Missed bins can still be reported online and the team will then rearrange collection. You can do this using the reporting form.

Homelessness support

During the bank holiday weekend, there will still be a homelessness support service to offer support where required.

Should you need assistance over the bank holiday weekend please contact the out of hours team by calling Derbyshire County Council on 01629 533190.

You can also refer rough sleepers via the Streetlink service.

Careline

The council’s Careline service will function as normal over the bank holiday weekend.

Dedicated responders will be working to answer any calls and help those who require assistance. However, please be patient when contacting Careline as they are busier than normal.

If you need to speak with the Careline team urgently, please call: 0300 323 0076.

Emergency repairs

Council tenants will still be able to access the emergency repairs service over the bank holiday.

If you have an emergency in your home like a burst pipe or broken heating, you can still contact the council and arrange repairs.

To do this during normal working hours over the bank holiday weekend, please call 0800 5875659. Outside of these hours, please call 01246 345041.

Derbyshire Community Response Unit

If you need essential help such as food shopping or help collecting a prescription and you have no friends or family to support you, please contact Derbyshire County Council. You will be able to receive help if you:

• are self-isolating because you or someone you live with is at risk from coronavirus

• are struggling to meet your own basic needs because of financial, social and health issues

• are pregnant

• have an underlying health condition

• are aged 70 or over

You can request help on the community hub website or call 01629 535091. Please be aware that phone lines may be busy so please be patient.

Good neighbours

With lots of people at home for an extended period of time the council understands that this may create extra tensions between neighbours.

The council will continue to act against those who repeatedly make unreasonable noise that impacts on their neighbour’s enjoyment of their homes, however there will be some day to day noise that is heard where people live in close proximity to one another.

Please show respect to your neighbours and try to keep excess noise to a minimum and at a time when it will not cause any unnecessary upset.

You can report nuisance noise on our website.


First published on 09 April 2020 Last updated on 17 April 2020