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We can offer help to prevent and relieve homelessness.

You may find yourself homeless, or threatened with homelessness if you:

  • have been asked to leave by family or friends
  • have received notice from your landlord
  • are in mortgage arrears or threat of repossession
  • have rent arrears owing to a council, housing association or private landlord
  • have any other reason which means you cannot stay in your usual home

Contacting the homelessness prevention team

You can contact us on 01246 345825. If we are busy please leave a short message with your name and contact details and we will call you back.

Our offices are open Monday, Tuesday and Thursday from 8.30am to 5pm, Wednesday 10am to 5pm, and Friday 8.30am to 4.30pm.

Alternatively you can email us at

Call us on the number above if you have nowhere to safely stay. You may be given an appointment or asked to attend the emergency service; if you don't have access to a telephone come along to the emergency service in person. 

The emergency service is held at at the Customer Service Centre, 85 New Square, Chesterfield, S40 1AH between 1.30pm and 3.30pm Monday to Friday.

We may arrange for you to see someone from the homelessness prevention team or may refer you to other services or organisations for specialist advice, such as:

  • On the Move, the council's choice-based lettings service,
  • Support service, 
  • Chesterfield Citizen’s Advice, 
  • Derbyshire Law Centre,
  • other council services.

Homeless applications

The council has a duty to find accommodation for some people who are homeless or threatened with homelessness. Sometimes it will be necessary to make an application under homelessness legislation.

When a household makes a homeless application they are interviewed to assess their housing status and circumstances. We understand that being homeless, or threatened with homelessness, can be a very frightening experience and we will do everything possible to assist.

After the interview we will carefully consider your circumstances. We will try to help you to maintain your current accommodation, if it is safe to do so, or help you find alternative accommodation if needed.

If we accept a full duty to assist you, the current council policy states that homeless persons will receive one offer of accommodation anywhere in the borough. Applicants should ensure that the homeless officer is aware of any areas of the borough where they would be unsafe or if there are exceptional reasons why an area is unsuitable.

If it is decided that we cannot assist you under the homeless legislation, you will be offered appropriate advice and assistance to help you to obtain your own accommodation.

If you have nowhere to stay

If you have nowhere to stay safely while your case is being investigated, you may be placed into interim accommodation for as short a time as possible. This maybe in:

  • a Chesterfield Borough Council interim tenancy that you can move your furniture into
  • a South Yorkshire Housing Association interim tenancy, some of which are furnished
  • hostel accommodation
  • bed and breakfast accommodation

All households placed into interim accommodation must abide by the tenancy conditions and/or rules of the landlord. If you are asked to leave the interim accommodation, the council may not have a further duty to provide you with any more interim accommodation.

If you are not eligible for housing benefit, you may be required to pay a contribution towards the cost of your stay.

Homeless emergency

If you find yourself homeless because of an emergency situation, outside of office hours or at the weekend, please call Derbyshire County Council for advice and assistance. They will pass you through to the out of hour’s service if they cannot assist you directly.

Telephone 01629 533190.

Getting help and finding out more

Are you frightened to stay in your current home because of threats from your partner, ex-partner or family?

For advice, accommodation and support contact The Elm Foundation:

  • Phone: 01246 540464
  • Email:
  • Text: 07788 396182

You can also find advice and support on the Womens' Aid website.

Is your drug or alcohol use becoming a problem?

Derbyshire Recovery Partnership accepts referrals via its single point of entry referred to as The Hub.

The service is for any adult (18+) who wants to address any issues they have caused by the use of drugs or alcohol. This can include binge drinking, the use of 'New Psychoactive Substances' (sometimes referred to as 'legal highs'), as well as physical alcohol or drug dependence for any level of drug or alcohol intervention

Call 0845 3084010 or 01246 206514.

Worried about paying your mortgage?

The mortgage advice leaflet below explains what help is available and the homelessness prevention service can help advise you about your options.

National Homelessness Advice Service Mortgage Advice Leaflet 2016 (pdf 324 KB)

Help to get a private tenancy

The homelessness prevention team can help you get a private rented tenancy; the council also offers extensive advice on private property and private renting issues. 

The Tenancy Bond Guarantee Scheme can help Chesterfield residents to access private rented accommodation if they meet the conditions of the scheme.

Contact us on 01246 345825 for more details and advice about moving to privately rented accommodation. 

Take a look at the How to Rent checklist for renting a home in England. 

Last updated on 28 February 2018