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Housing contacts

Housing contacts

  • We are currently only carrying out emergency repairs to our council houses and when doing so the council’s staff will be following the Government’s guidance regarding social distancing. All other repairs are on hold until further notice.

    Repairs hotline: 0800 587 5659

    Key housing contacts

    Some of our services are experiencing high levels of telephone calls.  Where possible, please try to email our teams instead:

    Rents - revenues.rents@chesterfield.gov.uk

    On the Move - home.options@chesterfield.gov.uk

    Neighbourhoods - neighbourhoods.team@chesterfield.gov.uk for all general housing enquiries such as anti-social behaviour, neighbour disputes, issues on Chesterfield Borough Council estates

    Careline - queries.careline@chesterfield.gov.uk for all Careline, Sheltered housing and Independent living services

    Homelessness - homelessness.prevention@chesterfield.gov.uk 

    Private sector housing - hia@chesterfield.gov.uk 

    It may take longer than usual to respond as enquiries are being dealt with on a priority need basis. The council’s private sector housing enforcement team is operating in line with the latest Government guidance when enforcing standards in rented properties.

    Government guidance for landlords and tenants, as well as details on updated enforcement measures are available on the Government guidance pages. 

Housing options team

The housing options team manages the housing register and the Home-Options choice-based lettings scheme. 

This team also deals with adaptations for vulnerable council tenants as well as dealing with changes to your tenancy such as terminations, transfers and exchanges.

On the Move
73 Low Pavements
Chesterfield
S40 1PB

Telephone: 01246 345700
Email: home.options@chesterfield.gov.uk

Homelessness team

The homeless team is part of the housing options team and deals with homeless applications and decisions.

This team can also offer housing advice and help prevent homelessness.

On the Move
73 Low Pavements
Chesterfield
S40 1PB

Telephone: 07870 277291
Email: homeless.advice@chesterfield.gov.uk

Neighbourhoods team

The neighbourhoods team deals with estate management, tenancy management (including anti-social behaviour), support for vulnerable tenants (including the garden assistance scheme) and tenant participation.

Stonegravels Depot
Old Brick Works Lane
Chesterfield
S41 7LF
Email: neighbourhoodsteam@chesterfield.gov.uk

Telephone:

  • estates management: 01246 345142
  • tenancy management (including anti-social behaviour): 01246 345071
  • tenancy sustainment (support for vulnerable tenants): 01246 345354
  • tenant participation: 01246 345142

Last updated on 06 April 2021