Your estate and neighbourhoods officer
Estate and neighbourhood officers are involved with managing tenancies, particularly dealing with anti-social behaviour. Your estate and neighbourhoods officer will visit you at home, approximately six weeks after the start of your tenancy. However, you can contact them at any time to answer any questions that you may have since your tenancy commenced.
An estate and neighbourhoods officer's duties include:
- signing up new tenants and explaining the council’s and the tenant’s rights and responsibilities
investigating allegations of anti-social behaviour and making sure that tenants keep to the terms of their tenancy agreement and taking action if people don’t
asking tenants for their views on how their housing estates are managed
finding help for people who have trouble looking after their home, and who need support
- All our employees carry identification cards.
- Always ask to see a person's identification.
- Never let anyone into your home if you are not sure who they are.
- Genuine callers will call back or make an appointment.