Paying your rent

Paying your rent

Pay online here

How to pay your council house rent, garage rent, and Careline charges


Payment calendar

A payment calendar is printed on the back of the new rent charge letter that you receive at the beginning of the financial year. If you require another copy you can print the calendar below or call us on 01246 345510.

Payment Calendar 2020-2021 (pdf 177 KB)

Pay by direct debit

We recommend paying your rent and other housing charges by direct debit. If you wish to pay by this safe and convenient method, please ring 01246 345510 to arrange this immediately over the phone; please have your bank details available (these are on your bank card or cheque book).

Alternatively, download a direct debit form (below), complete it and send it to us by post or call 01246 345510 and we will send one to you by post.

If you choose to pay by direct debit you can select your payment date from one of three alternatives: 1st, 10th or 20th, to suit your circumstances. Payments can also be arranged weekly.

Rents direct debit form (pdf 123 KB)

Pay online by debit or credit card

Pay online here. There is no extra charge for paying by debit or credit card.

By phone

Please ring 0345 602 0214 to pay using your debit or credit card. Debit cards accepted are Visa Electron, Visa Delta, Switch/Maestro and Solo. Credit cards accepted are Visa and Mastercard (not American Express). Please note no charge is incurred for debit or credit card payments.

By post

Addressed to:

Chesterfield Borough Council
Customer Service Centre
85 New Square
S40 1AH

Please ensure you endorse the back of your cheque with the tenant's name, address and rent reference number. Cheques and postal orders should be crossed and made payable to Chesterfield Borough Council, not to an individual officer. Post-dated cheques will not be accepted. Please do not send cash through the post.

In person

Customer Service Centre

Monday, Tuesday, Thursday: 8.30am to 5pm
Wednesday: 10am to 5pm
Friday: 8.30am to 4.30pm
Saturday: 9am to 12 noon

Healthy Living Centre (using our payment kiosk)

Monday, Tuesday, Thursday: 8.30am to 4.30pm
Wednesday: 10am to 4.30pm
Friday: 8.30am to 4pm

Payment card

You can pay by using a rent payment card at any Post Office or PayPoint outlet. You can order a card by calling 01246 345501 or complete an online enquiry form.

The card comes to you by post and can take up to three weeks so please pay by a different method until your card arrives.

Find a PayPoint outlet near you.

Post Office giro

You can pay using a TransCash voucher available from any Post Office. The payer will be required to pay a fee to the Post Office. The voucher must show the tenant’s full name, address, rent reference number and the Chesterfield Borough Council Giro Account number 4096711.

Standing order

You can arrange this yourself direct with your bank, quoting the below payment details and your rent reference number. You would then have to make your bank aware of any changes to your rent (such as yearly rent increase or changes to housing benefit).

Bank branch: Lloyds Bank, Chesterfield
Account name: Chesterfield Suspense
Sort code: 30-00-02
Account number: 02055134

Please note that when paying by standing order/online or Post Office giro, a minimum of four clear working days should be allowed for the payment to be received by the council.

Last updated on 11 February 2020