Repairs and improvements

Repairs and improvements

  • Coronavirus (COVID-19):

    Our services may be affected at this time, due to the coronavirus outbreak.

    We are currently only carrying out emergency repairs to our council houses and when doing so the council’s staff will be following the Government’s guidance regarding social distancing. All other repairs are on hold until further notice.

    Emergency repairs hotline: 0800 587 5659 (01246 345041 outside office hours).

    Please visit our Coronavirus information hub to find out more.

Our repair responsibilities

As your landlord, we have the responsibility for replacing or repairing items that were part of the premises when a tenancy started.

If they are damaged through normal wear and tear we will repair major items such as:

  • foundations and external walls
  • roof, gutters and rain water pipes
  • central heating and hot water systems
  • windows, doors and frames
  • baths, sinks and toilets
  • fittings for the supply of gas, electricity and water

Your repair responsibilities

We expect you to:

  • take care of your home, including taking reasonable steps to make sure your home is not damaged
  • repair damage caused by you, your family or visitors

In some cases we may repair damage that you have caused, but the cost will always be recharged to you.


Last updated on 24 March 2020