Coronavirus (COVID-19) - We are now in a national lockdown: stay at home. Find out how it is affecting our services.

Request your repair

  • Coronavirus (COVID-19):

    Our services may be affected at this time, due to the coronavirus outbreak.

    We are currently only carrying out emergency repairs to our council houses and when doing so the council’s staff will be following the government’s guidance regarding social distancing. All other repairs are on hold until further notice.

    Emergency repairs hotline: 0800 587 5659 (01246 345041 outside office hours).

    Please visit our Coronavirus information hub to find out more.

We are only carrying out emergency repairs during the coronavirus outbreak.

If you have a genuine repair emergency please call us on 0800 587 5659 during office hours, or call 01246 345041 at other times.

Please note that this number is for reporting emergency repairs only. The operator cannot transfer your calls elsewhere or deal with other issues.

Please have the following information available:

  • your full address, name and a contact telephone number
  • full details of the repair you require and the location

We have produced a range of videos to help guide you through housing repairs that you are responsible for carrying out.

Find out who is responsible for repairs at your council home and whether you may be recharged for the cost:

Repairs to council homes - who does what? PDF (PDF 205 KB)

Last updated on 30 March 2020