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Repairs (housing properties)

Repairs (housing properties)

Service standards for repairs

You can report a repair to us by:

Out of hours emergency repairs can also be reported on 01246 345 041.

When you report a repair, we will:

  • offer a choice of appointment times
  • attend to emergency repairs within 24 hours
  • complete urgent repairs within five days
  • complete routine repairs within 20 days
  • send an acknowledgement confirming the detail about the repair and the timescale within which it will be completed
  • write to you to confirm the date/time of appointment and the work that will be carried out
  • send a text message to your mobile or a voice message to your land line to remind you of the appointment made with you
  • we guarantee to call on the date agreed

These service standards have been developed with tenants.


Last updated on 30 May 2016