Tenancy and estate management
We own and manage over 9,000 homes occupied by our tenants and their households, along with much of the land associated with these homes.
Many of the services to manage these tenancies and land are delivered by our housing management team.
Environment officers
Our environment officers inspect housing land and gardens to make sure our estates are safe, clean and tidy.
The team also carries out monthly checks in the communal areas in our blocks of flats to make sure they are safe for all our tenants to enjoy.
What issues do environment officers look for?
- rubbish left in blocks of flats and bin areas
- fly tipping
- dog fouling
- littering
- graffiti
- overgrown gardens
Environment officers work closely with colleagues from the housing management team, to take action against tenants who do not keep to their tenancy agreements.
How to contact an environment officer:
The team are available:
- Monday to Thursday, 8.30am to 5pm
- Friday, 8:30am to 4.30pm
Email: housingmanagement@chesterfield.gov.uk
Phone: 01246 345142
Housing officers
Our housing officers work with tenants to address and resolve any tenancy management issues that may arise, as well as helping with access to support from other services.
Housing officers are assigned to separate estates within the borough meaning you will have a named officer who you can talk to about any housing related matter. They make tenancy visits where they can:
- help you to understand your tenancy agreement
- talk to you at your new tenancy visit about what to expect from the council
- make sure council properties are safe and well looked after
- make referrals to other services to help you get support where needed
- take enforcement action if the tenancy agreement has been breached
How to contact a housing officer:
The team are available:
- Monday to Thursday, 8.30am to 5pm
- Friday, 8:30am to 4.30pm
Email: housingmanagement@chesterfield.gov.uk
Phone: 01246 345071
Tenancy support officers
Tenancy support officers work with tenants who find it hard to keep their homes. They provide advice and support to tenants, particularly if they are vulnerable and there is a higher risk of them not being able to manage their tenancy.
Tenancy support officers will look at the needs of the tenant and help them to:
- identify what is important to keep their home and understand their responsibilities as a tenant
- live peacefully within their neighbourhood and get on with the people around them
- manage their money, deal with debt including rent arrears, and claim benefits
- improve health and wellbeing
- use local services such as doctors, council offices, advice agencies
- get support from agencies who provide specialist support such as mental health, alcohol misuse, young people, teenage parents, or people who have experienced domestic abuse
How to contact a tenancy support officer:
The team may receive a referral from other teams, such as social services.
When a referral is received, the tenants’ circumstances will be assessed, and the tenancy support officers will determine if we can offer help, or if another agency is better suited to provide support.
You can refer yourself by contacting the tenancy support team directly by email tenancy.support.referrals@chesterfield.gov.uk or call 01246 345354.
The team are available:
- Monday to Thursday, 8.30am to 5pm
- Friday, 8:30am to 4.30pm
Enforcement officers
Enforcement officers are responsible for dealing with serious anti-social behaviour and taking action on breaches of tenancy. They work with council tenants to respond to anti-social behaviour where a tenant is a victim of or is responsible for the anti-social behaviour.
They try to resolve problems by working with:
- the community safety teams
- support agencies
- drug and alcohol workers
- police
- social services
They will try to resolve problems by offering support to change behaviour and using informal measures to encourage people to keep to the conditions of their tenancy agreement. They will use legal measures against people’s tenancy if tenants continue to behave anti-socially.
You can report any type of antisocial behaviour including:
- abuse, intimidation or harassment
- threat or use of violence
- drug or alcohol issues
- hate crime
- persistent noise complaints
If we open a case, we will allocate an enforcement officer to follow up on your complaint. They won’t talk about the information you give them or share your details unless they have your permission.
How to contact an enforcement officer:
The team are available:
- Monday to Thursday, 8.30am to 5pm
- Friday, 8:30am to 4.30pm
Email: housingmanagement@chesterfield.gov.uk
Phone: 01246 345071
