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Tenancy and estate management

Tenancy and estate management

Chesterfield Borough Council owns and manages about 10,000 homes. Many aspects of the day-to-day management of these homes is carried out by the estate and neighbourhoods officers in the Neighbourhoods Team.

The Neighbourhoods Team is responsible for:

  • managing tenancies, including ensuring that tenants and the council meet many of their respective obligations according to the tenancy agreement
  • in partnership with other agencies, such as the council's Spirepride service, ensuring that housing estates are maintained and improved to a high standard
  • responding to nuisance and anti-social behaviour involving council tenants as victims or perpetrators. Under some circumstances, where requested by the Community Safety Team, we may also become involved in trying to resolve cases where council tenants are not involved. Details of our response to anti-social behaviour, including hate harassment are given in our written procedures and policies.

These procedures specify:

  • how quickly we respond under which circumstances
  • how investigations are conducted
  • how we communicate with victims and those accused of causing anti-social behaviour and hate harassment
  • and what action we shall take

How to contact us

Stonegravels Depot
Old Brick Works Lane
Chesterfield
S41 7LF
Telephone: See table below
Fax: (01246) 345 070
Email: neighbourhood.team@chesterfield.gov.uk 

Estate

(North Team)

 

Tel

Estate

(Central Team)

 

Tel

Estate

(South Team)

 

Tel

Barrow Hill

 

 

 

 

 

 

 

345 354

Dunston

 

 

 

 

 

 

345 071

 

Brampton

 

 

 

 

 

 

 

345 056

 

 

Brimington

Green Farm

Boythorpe

Duckmanton

Hazelhurst

Grangewood

Hartington

Highfields

Hady

Inkersall

Holme Hall

Hasland

Lowgates

Littlemoor

Loundsley Green

Mastin Moor

Newbold Moor

Newbold

Middlecroft

Newland Dale

Spital

New Whittington

Pevensey

St Augustines

Old Whittington

Peveril

Whitecoates

Poolsbrook

Racecourse

 

Staveley TC

   

Service standards for managing housing, tenancies and estates

Service standards for new tenancy visits

We will undertake a visit to all tenants who have moved into a new home within six weeks of the start of their tenancies.

Inspection of estates

We will carry out an inspection of each flat block within a four-week period. 

Where possible, we will carry out an inspection of all streets and garage compound within a four-week period.

We will ensure that racist or other offensive graffiti is removed within 24 hours.

Anti-social behaviour and hate harassment

We will follow our written procedures on responding to anti-social behaviour and hate harassment.

See our full Service standards for dealing with ASB and hate harassment.


Last updated on 15 March 2016