Tenancy and estate management

Tenancy and estate management

We own and manage over 9,000 homes occupied by our tenants and their households, along with much of the land associated with these homes.

Many of the services to manage these tenancies and land are delivered by our neighbourhoods team.  

Estate management

Our neighbourhood rangers inspect land managed by the housing service, gardens and blocks of flats. They work with the council’s grounds maintenance and environmental services teams to make sure that our land and blocks of flats are safe, clean and tidy. 

Contact us about estate management:

Tenancy management 

We make sure that tenants meet the requirements of their tenancy agreements. This includes responding to anti-social behaviour where a tenant is a victim of, or is responsible for, anti-social behaviour. 

The rent management team deals with billing and collecting rent accounts. Although the rent management team isn't part of the housing service, our tenancy sustainment may work with them to help tenants that are struggling to pay. Find out more about paying your rent.

Repairs are carried out by the repairs service.

Contact us about tenancy management:

Tenancy sustainment 

We provide advice and support for tenants to help them stay in their home, particularly if they are vulnerable and there is a higher risk of them not being able to manage their tenancy. A lot of this involves helping people who rely on welfare benefits and who are struggling with paying rent, and working with other organisation.

Find out more about tenancy sustainment.

Tenant participation

We work with tenants to give them opportunities to get involved in how we deliver all our housing-related services.

Find out more about tenant participation and involvement.

If our documents are not accessible to you, you can request a different format here.
Service standards - tenancy and estate management 2018 PDF (PDF 60 KB)


Last updated on 29 April 2022