Sometimes payments to your rent, Council Tax, Business Rates, or Housing Benefit account may be delayed.
Debit/credit card payments – a payment may be declined by your card provider due to the additional security features introduced protect customers from fraud. We do not have access to any information telling us why your payment was declined, you will need to contact your card issuer for more details.
Direct debits – check your bank statement to make sure that your direct debit payment wasn’t refused by your bank (for example due to insufficient funds).
Standing order, online banking, PayPoint, Post Office payments – please allow a minimum of four clear working days for the payment to reach us.
For anything else please contact our customer services team on 01246 345345 and they will check to see why your payment is not showing on your account.