Housing Ombudsman self-assessment
As part of the Housing Ombudsman’s complaint handling code launched in 2020 all social housing landlords have been required to publish a self-assessment on how they meet this new code.
The Complaint Handling Code acts as a guide for residents, setting out what they can expect from their landlord when they complain. It also provides residents with information about how to make a complaint and how to progress it through the landlord’s internal complaints procedure.
The self-assessment attached demonstrates how the Council's Housing Service has met the code in 2020. A Council wide review of complaint handling taking place in 2021 will seek to deliver improvements to more closely match the code.
The Housing Service currently deals with complaints under the council's complaints system.
View the Housing Ombudsman Complaint Handling code.