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Housing service standards (local offers)

Housing service standards (local offers)

Our local offers are service standards that have been developed with tenants to show you what level of service you can expect from our different housing teams.

 

Service standards - business planning and strategy 2018 PDF (PDF 52 KB)
Service standards - Careline and support service 2018 PDF (PDF 53 KB)
Service standards - guiding principles for customer services 2018 PDF (PDF 88 KB)
Service standards - housing options 2018 PDF (PDF 53 KB)
Service standards - rent and rent recovery 2018 PDF (PDF 44 KB)
Service standards - repairs service 2018 PDF (PDF 43 KB)
Service standards - tenancy and estate management 2018 PDF (PDF 60 KB)

 

 

Last updated on 16 August 2022

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