Housing service standards

Housing service standards

Our service standards show you what level of service you can expect from our different housing teams.

Service standards - business planning and strategy 2018 PDF (PDF 52 KB)
Service standards - Careline and support service 2018 PDF (PDF 53 KB)
Service standards - guiding principles for customer services 2018 PDF (PDF 88 KB)
Service standards - housing options 2018 PDF (PDF 53 KB)
Service standards - rent and rent recovery 2018 PDF (PDF 44 KB)
Service standards - repairs service 2018 PDF (PDF 43 KB)
Service standards - tenancy and estate management 2018 PDF (PDF 60 KB)

 

 


Last updated on 24 March 2020