Housing updates

Housing updates

Housing updates

27 March

Property owners who have a habitable property available

If you are a property owner and might have habitable property available for individuals or households that find themselves with nowhere to live, please contact Decent and Safe Homes (DASH) services on 01332 641408 or email CB4YS@derby.gov.uk. Decent and Safe Homes (DASH) services are responsible for coordinating any responses. Those individuals that find themselves with nowhere to live will need access to accommodation not just now but over coming weeks.

25 March

Housing tenant services

We recognise that this is a very concerning time for individuals and families with regards to the spread of coronavirus (COVID-19) and its impact on our daily lives.

Information is changing rapidly and we encourage all our tenants to follow the latest health guidance, which is continually updated on the NHS website.

Our focus, as always, is on maintaining customer safety and providing high quality services, but in the short term we will need to change the way we deliver some services in order to respond to Government guidance. We will therefore only be undertaking home visits in emergency situations.

Housing tenants can continue to contact the housing service during this difficult time on 01246 345000, or by visiting the dedicated housing related pages on our website and using the online enquiry form on our website.


Block cleaning

We are currently undertaking all our block cleaning as normal, but it is essential that our tenants and residents support this effort by maintaining high standards of cleanliness and hygiene in the shared spaces. Please also keep all communal areas free of rubbish and household items.

We will be continually reviewing cleaning routines as staff availability and other competing priorities change over the coming weeks. At that point we may have to prioritise health and safety and emergency requests to clear waste. You can find all of the latest information relating to service changes on our Coronavirus information hub and social media channels..

Garden assistance scheme

We know the growing season is just about to start, but unfortunately, we need to suspend the garden assistance scheme. We need to prioritise our resources to address health and safety concerns and move staff across to the delivery of essential services.

We will continue to respond to emergency situations where access to your home is blocked or it is dangerous. If you currently pay for this service, we will ensure you are not charged during the period of suspension. Anyone affected by this will be contacted and informed of the changes to the service directly.

24 March

Gas Safety checks

Standard gas safety checks are suspended until further notice. If you have any concerns, please contact us to discuss your situation on 01246 345345.

Stone gravels depot reception

The reception desk at the Stone Gravels Maintenance Depot is also closed until further notice.

If you have any specific questions you may have visited the reception for, please instead contact Chesterfield Borough Council on 01246 345345.

23 March

Customer Service Centre and On The Move

Cllr Jean Innes, cabinet member for business transformation, said: “We are taking the difficult decision to close both the Customer Service Centre and On The Move housing options centre to customers from tomorrow (Tuesday 24 March) until further notice, in order to protect the safety of the public and our staff.

“We know that this is a worrying time and want to assure you that our council services can continue to be accessed through our other contact channels.”

Many of the council’s services can be accessed online through our website. You can also reach our services including benefits, council tax, licensing and many more via email, these are listed on our Coronavirus information hub.

The customer service call centre can also still be reached by calling 01246 345345 between 8.30am to 5.00pm, Monday to Friday.

If you are homeless and need urgent support, our homelessness service can be reached on 07870 277291.

If you need to apply for an emergency payment from the Derbyshire Discretionary Fund, you can call Derbyshire County Council directly on 01629 533399.

We are happy to accept copies of forms and documents online and encourage you to use this method to provide us with information. If you need support to do this, please call us on 01246 345345 and we will be pleased to help you.

Payments can be made online at www.chesterfield.gov.uk/pay or by using our automated telephone number 0345 602 0214. If you are unable to use these methods, please contact us on 01246 345345 and we will do all we can to help.

Housing repairs and safety checks

We are currently only carrying out emergency repairs to our council houses and when doing so the council’s staff will be following the Government’s guidance regarding social distancing. All other repairs are on hold until further notice.

Our tenants can report their urgent repair needs by calling our repairs hotline for free on 0800 587 56 59 or by visiting the repairs page of our website.

Annual checks of your gas and electrical systems will continue, so it is important that if you are self-isolating because you have coronavirus symptoms or are in a vulnerable health category you advise staff before they enter your home.

All tenants will be asked a number of questions by the staff member who will be visiting you at home, this is to keep you and them safe.

20 March

Coronavirus outbreak: Chesterfield Borough Council services update

Following the latest Government guidance, we have taken further difficult, but responsible, decisions to change some of our service provision.

All of the latest service-related updates can be found in the Coronavirus information hub.

Chesterfield Borough Council housing tenants
We recognise that this is a very concerning time for individuals and families with regards to the spread of coronavirus (COVID-19) and its impact on our daily lives.

Information is changing rapidly and we encourage all our tenants to follow the latest health guidance, which is continually updated on the NHS website.

Our focus, as always, is on maintaining customer safety and providing high quality services, but in the short term we will need to change the way we deliver some services in line with Government guidance.

Contacting the housing service
Housing tenants can continue to contact the housing service during this difficult time on 01246 345000 or by visiting our dedicated housing pages.

As more stringent social distancing measures are expected to be introduced in the coming days, we will only be undertaking home visits in emergency situations.
We have also taken the decision to relocate our ‘On the Move’ services into the Customer Service Centre from 23 March 2020.

The Customer Service Centre is currently open as normal, but only visit in person if it is absolutely necessary; please ring the service on the above number or use our website forms or email addresses in the first instance.

Housing repairs, improvements and safety checks
We are currently prioritising the delivery of the emergency repairs service to keep you safe.

We have a large modernisation and improvement programme for council housing. This is being suspended until further notice, but we will not leave jobs unfinished and expect to complete these in the next couple of weeks.

We will restart the improvement programme as soon as it is practical to do so and will contact you at that time.

Annual checks of your gas and electrical systems will continue, so it is important that if you are self-isolating because you have coronavirus symptoms or are in a vulnerable health category you advise staff before they enter your home.

All tenants will be asked a number of questions by the staff member who will be visiting you at home, this is to keep you and them safe.

Paying rent
If your circumstances change due to the coronavirus and you are concerned about your ability to pay your rent, please contact us on 01246 345000 to discuss your situation.

Councillor Chris Ludlow, cabinet member for housing, said: “We want to reassure all of our tenants that no one will lose their home. If you are in financial difficulties, we can help”.

We will continue to work closely with you to help you manage your rent account and ensure you can access all of the benefits you are entitled to.

We want all our tenants to feel safe and secure in their homes during this difficult and worrying time. We know that some of you are worried about how you will pay your rent if you have the virus and need to self-isolate.

You can telephone using our automated payment line on 0345 6020214 using your debit or credit card or you can pay online or set up a direct debit payment. Find out about paying your rent.

Housing information:

Housing benefit or council tax support claims

To make a new claim or information, visit the benefits and advice section of our website.

Email or post forms and supporting documentation to:

Email: benefits@chesterfield.gov.uk

Address: Chesterfield Borough Council, Benefits Section, 85 New Squure, Chesterfield, S40 1AH

Housing key contacts:

Telephone: 01246 345000

Rent payments telephone number: 0345 6020214

Rents email: revenues.rents@chesterfield.gov.uk

On the move telephone: 01246 345700

On the Move email: home.options@chesterfield.gov.uk

Website: housing information

neighbourhoods.team@chesterfield.gov.uk – Email for all general housing enquiries such as anti-social behaviour, neighbour disputes, issues on Chesterfield Borough Council estates.

queries.careline@chesterfield.gov.uk - Email for all Careline, Sheltered housing and Independent living services.

Repairs:

Emergencies only: 01246 345000

Out of Hours repairs (emergencies only): 01246 345041

Homless prevention

Chesterfield Borough Council Homeless Drop in: 07870 277291

Email: homelessness.prevention@chesterfeld.gov.uk

Call Derbyshire (out of hours number): 01629 533190

Pathways: 01246 498204


Last updated on 31 March 2020