Mortgage and rent arrears

If you are having difficulty paying your rent or mortgage payments and you believe your home is at risk, please contact the council’s homelessness prevention team for advice and assistance. Acting early gives us more time and options to help.


Mortgage Problems

If you are concerned about making or falling behind with your mortgage payments, you should contact your mortgage lender straight away.

Your lender must treat you fairly and consider any requests you make to make changes to the way you pay your mortgage. The help and support section provides information on services that can help.


Rent arrears

If you are a Chesterfield Borough Council tenant and are having problems paying your rent, our team are here to help.

If you live in a privately rented property and are concerned about rent arrears, speak to your landlord as soon as possible.

If you think you are at risk of becoming homeless, you can contact Chesterfield Borough Council’s homelessness prevention team or use the links below for further help and advice.


Call B4 U Serve

Landlords can approach Call B4 U Serve, hosted by Derby City Council, for support and advice.

Call B4 You Serve can offer a number of solutions to get the tenancy back on track without resorting to costly legal action.


Help and support

Useful pages on our website:


Other useful websites

Chesterfield Citizens Advice Bureau 

Confidential advice on a wide range of issues including debt, housing and employment problems. Bookable appointments are available at their office in the town centre and GP surgeries throughout Chesterfield. 


Chesterfield Citizens Advice Bureau,
6-8 Broad Pavement,
S40 1RP


Derbyshire Law Centre

Derbyshire Law Centre have a specialist housing and homelessness team who offer advice and assistance on a range of topics, including rent and mortgage arrears. You can contact the team Monday to Friday between 9.30am and 4.30pm.


1 Rose Hill East,
S40 1NU

Offices are located on the lower ground floor on the East side of Chesterfield Town Hall.


Derbyshire Welfare Rights

The Welfare Rights team can offer advice on benefit entitlement and how to claim. 11am to 4pm on Monday, Tuesday, Thursday and Friday.


National Debtline - free, impartial debt advice.


MoneyHelper – help with rent arrears and problems paying your rent.

Last updated on 09/04/2024