Job Vacancy CBC243116 - Careline Delivery Team Leader
Reference: CBC243116
Salary details: £29,777 to £32,076 per year, pro rata (pay award pending)
Job term: fixed term for 2 years
Appointment type: part time
Hours: 24 hours per week, working a 5-week rota (nights 10pm to 6am)
Location: Stonegravels Depot, Old Brickworks Lane, Chesterfield
Department: Customer Services - Careline
CBC243116 - Job description and person specification.
If you would like an accessible version of a job description then please contact the Human Resources team.
An opportunity has arisen for an experienced customer service team leader to join our busy Careline team, where you will be responsible for the operational service delivery of the council's Careline service.
Chesterfield Careline is our independently-accredited 24/7 pendant alarm monitoring and falls response service that helps members of the community to live independently in their own home. The service also includes an emergency and falls response service.
Purpose of the role
As a Careline team leader, you will be responsible for the day-to-day operational service delivery, responding to customer queries, health and safety compliance, as well as being responsible for managing performance, analysing Key Performance Indicators (KPIs), and driving continuous improvement to meet all Service Level Agreements (SLAs) and KPIs, ensuring that you inspire your team to keep customer service at the heart of everything they do.
Who are we looking for
You will need to have a strong customer-focus background, strong organisational skills, with a passion for driving efficiency and maintaining high standards. You will also need to:
- be keen to provide an exceptional service, with a positive and caller-focused attitude
- have good communication skills (listening, spoken and written)
- be a natural problem solver, able to work to a high level of accuracy
- have a solution-driven mindset, leading by example to foster a continual improvement culture
This role will involve driving vehicles, so a full driving licence is essential. Please confirm this when applying.
The successful candidates will be subject to a Disclosure carried out by the Disclosure and Barring Service.
If you are interested in joining the careline team, but a Team Leader role isn't right for you, please contact us at hrjobs@chesterfield.gov.uk to register your interest and we will contact you when other opportunities become available.
As an employee of Chesterfield Borough Council, you will have access to a variety of attractive employee benefits including competitive leave entitlement, local government pension scheme and access to a range of staff discount and flexible benefits schemes.
For an informal discussion about the role please contact Yvonne Wood, Careline Manager, at yvonne.wood@chesterfield.gov.uk or Karen Brown, Transformation Programme Manager, at karen.brown@chesterfield.gov.uk to arrange a call.
Candidates must possess the necessary right to work authorisation to enable them to work for Chesterfield Borough Council. Regrettably, we are unable to provide sponsorship or assume sponsorship of an employment visa at this juncture.
How to apply
Interested candidates should initially apply with their CV and a covering letter stating the job title, and clearly demonstrating suitability and experience for the role. Please send it to hrjobs@chesterfield.gov.uk no later than the closing date shown below.
If you don't already have a CV you can use our template below. We also have advice about how to write your cover letter.
| CV Template |  (Word 52 KB) |
Closing date: 13 October 2024
Provisional interview date: 23 October 2024
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