Under the Environmental Protection Act 1990 we have a duty to investigate complaints that are brought to our attention. In order to proceed with a complaint we will need to take you name and address; your details will remain confidential. Unfortunately we are unable to process anonymous complaints; this is because when we listen to noise, we have to assess how the noise affects you at your property.
During the investigation process you will be required to complete a noise diary, usually for a couple of weeks at a time; this will provide some background as to how often the noise occurs and will allow us to determine whether it is a case we can proceed with and how best to investigate the complaint.
If the noise is from a business, we will often contact them to discuss the issue which is concerning you, while you are making notes on when the noise happens, but we will still need your information in order to take things further.
If we are unable to resolve your complaint informally we will carry out monitoring from your property either by officers visiting in person, by installing noise monitoring equipment or a combination of both. This is so that we can listen to the noise and determine whether the noise is a statutory nuisance.
If we find that a statutory noise nuisance is being caused, we then serve a legal document called an abatement notice on the person(s) responsible for the noise nuisance to put in place steps to reduce the noise level. Failure to comply with the Abatement Notice is an offence and may result in either a prosecution (being taken to court) and/or seizure (removal of the noise equipment).
If the subject of the complaint is a council tenant, then the Estates and Neighbourhoods Team in the Housing Department can also be involved with the complaint investigation and will consider the complaint and investigate for any breach of tenancy.