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Careline FAQ

Careline FAQ

We ask that you test your alarm every four to six weeks by placing a test call to Careline. You need not do this if your alarm has been activated during that period – either accidentally or in an emergency.

No. Your alarm unit must be left plugged in and switched on 24 hours a day.

No. Although the pendant is waterproof, it should not be immersed in water if this can be avoided. However, please ensure that you keep the pendant close at hand in case the need for assistance should arise.

Please inform us if you know your key holders are going away so that we can make alternative arrangements.

If you would like to have a key safe fitted, we can provide you with details of a reputable contractor or you can choose your own company. 

Key safe numbers are secure and not given out to anyone except emergency services if access is necessary.

All of your personal information is kept secure under the Data Protection Act and would only be used in an emergency by the response team if you needed assistance.

Yes. Let us know if you're going away so we can amend our records and advise you about switching the unit off.

Please don't worry if your alarm goes off accidentally. We do not mind receiving accidentally activated calls.

We do not advise clients to wear their pendants in bed as it may activate whilst you are sleeping. This will result in you being woken by the phone if it is near by, or a visit from an officer or key holder if you do not hear the phone ringing. Please remember to keep the pendant within easy reach when you are in bed and take it with you when you get up.

98.5 per cent of calls will be answered within 60 seconds.

Our target for response time is 20 minutes and this is usually met. However, we will endeavour to be with you as quickly as prevailing road and trafic conditions will allow.

If you are eligible for Housing Benefit you may be entitled to D.A.S.T (Derbyshire Accommodation & Support Team) funding. 

Last updated on 23 May 2017