Coronavirus (COVID-19) - how it is affecting our services

Leisure centres re-opening - FAQs

Leisure centres re-opening - FAQs

Find out more about the re-opening of our leisure centres:

Visiting our leisure centres

Sports and fitness activities

Changing facilities

Facilities information

Membership questions

 

 

 

Visiting our leisure centres

What are you doing to reduce the risk of infection?

Whilst It is down to the individual customer to take reasonable personal responsibility when taking part in physical activity, we have, in line with the leisure and sport industry guidance, implemented the following:

  • Our staff will be continuously cleaning the facilities throughout the day
  • We have increased hand sanitising stations throughout the centres
  • Social distancing is being promoted throughout the centres, including queuing arrangements
  • Signs have been installed to encourage social distancing and hand sanitising
  • Customers will be reminded to clean equipment before and after they use it
  • Screens have been installed at our reception points
  • There will be programmed intervals between sessions to allow staff to thoroughly clean equipment

To help us keep the sports centres open we will need customers to follow our guidance and staff will be on hand to remind customers of this.

What should I do when I arrive at the centre?

Please do not arrive more than ten minutes prior to your booking.

We have a queuing system in place at both centres, and signage to help direct customers and promote good social distancing.

Initially there will be no fast track swipe available to use, all customers will need to check in via reception desk.

Can I bring my own towel to the gym?

Towels/’sweat towels’ will not be able to be taken onto the gym floor/into the studio, as per UK-Active guidance.

Can I bring my own water bottle?

Please bring a prefilled water bottle, large enough to last the duration of your workout, as water dispensers will not be available in the initial stage of re-opening. Vending machines will be available to use (contactless payment option available).

Can I bring my own equipment?

If you are attending for a Yoga or Pilates class it is recommended that you bring your own mat to use. Customers are welcome to bring their own hand sanitiser and wear a face mask if they wish. Please do not bring your own cleaning equipment. This will be provided for your use around the centres.

 

Sports and fitness activities

What activities can I do?

A programme of activities will be available at both centres from Saturday the 25th July to include swimming, gym and fitness classes. These will need to be pre-booked. Full information of classes and booking is available on our website. Information regarding other activities will be updated in accordance with national governing body guidance. 

See the timetables for what is available at each centre:

How can I book a session?

All activities need to be pre booked including using the gym. This can be done online, by telephone or whilst you are at the centre via reception. You will need to be a member or registered user to book an activity. 

What is a registered user?

A registered user is a customer that uses the centres without any kind of membership. This is required to implement the COVID-19 track and trace system. It will require your full name, phone number and e-mail.

You can become a registered user from the 20th July by contacting either centre on the following details:

Queen’s Park Sports Centre
Email: qpscenquiries@chesterfield.gov.uk
Telephone: 01246 345555

The Healthy Living Centre
Email: hlcenquiries@chesterfield.gov.uk
Telephone: 01246 345666

Please note:
We are experiencing a high number of telephone and email enquiries.

We are answering them in turn and as fast as we can. Please be patient with us at the present time.


Please see our privacy policy for guidance on how your information will be used and stored.

Which fitness classes will be running?

We will be running a reduced timetable of fitness classes at both centres. The number of classes we run may increase in future weeks and months however customer safety remains a priority and we need to ensure there is time for cleaning between sessions. 

How many people will be in a fitness class?

This will vary depending on the class and where the session is being held. Social distancing measures have been put in place for all classes.

Childrens lessons

Find out more about our childrens lesson activites:

 

 

Changing facilities

Will there be any changing facilities available?

Gym or fitness classes

There will be no changing facilities for the gym or fitness classes. We are asking customers to turn up ready to take part in their session with minimal belongings and leave promptly after their session has finished. This is to help us to comply with leisure and sport industry guidance.

Swimming

In relation to swimming sessions, we are encouraging customers where possible to shower before their visit, turn up ‘Beach ready’ (costume on underneath clothes), then after their swim towel down, get dressed and shower at home.

Access to showers will be allowed after swimming so customers can rinse off pool water only before drying.

Cubicles will be available to use after swimming, we would ask that customers change and leave the changing area in a timely fashion.

Can I use hairdryers?

Hairdryers will not be available to use in the initial stage of re-opening.

 

Facilities information

Can I pay with cash or is it contactless?

We would encourage customers to use contactless payment methods as much as possible but if this payment method is not available to you we will accept cash.

Will the cafe at Queens Park Sports Centre be open?

No, the cafe will not be operational in the initial stage of re-opening however vending machines for drinks and snacks will be available to use (contactless payment option available).

Will the spa and sauna area in the Healthy Living Centre be open?

The spa and sauna area will remain closed in line with the latest Government guidance.

Will the soft play area be open at The Healthy Living Centre?

No, the soft play will not be open in the initial stage of re-opening but we will keep this under review in line with the latest Government and industry guidelines.

Will the toilets be available to use?

Yes, toilets will be open in the centres.

Membership questions

If I am a member when will I start to pay again?

Membership payments will commence from September 1, 2020.

If I don’t feel ready to return can I still freeze my membership?

Absolutely, we appreciate that not everyone will be ready to return, which is why we are offering those customers who want to the option to continue to freeze their membership for up to two months. If you wish to do this, please contact:

Queen’s Park Sports Centre
Email: qpscenquiries@chesterfield.gov.uk
Telephone 01246 345555

The Healthy Living Centre
Email: hlcenquiries@chesterfield.gov.uk
Telephone: 01246 345666

Please note:
We are experiencing a high number of telephone and email enquiries.

We are answering them in turn and as fast as we can. Please be patient with us at the present time.

I have a pre-paid membership, what happens now?

All annual memberships will have the weeks we have been closed added on to the end of the membership period.


Last updated on 22 September 2020