Coronavirus (COVID-19) roadmap - Find out how it is affecting our services.

Leisure centres - Frequently asked questions

Leisure centres - Frequently asked questions

Leisure Centres - General FAQs

From Monday 17 May 2021

Membership and course payment questions

 

What activities are currently available?

Following the Government’s four-step approach, COVID-19 Response – Spring 2021, the following activities are currently available. This is ensuring that measures highlighted in step three, such as the rule of six, are always followed:

  • Outdoor 3G pitch contract bookings
  • Fitness Gyms
  • Swimming Pools (lane swimming and general swimming)
  • Casual climbing, adult, and child
  • Swimming lessons
  • Children’s trampolining courses
  • Children’s gymnastics courses
  • Climbing courses
  • Fitness classes
  • Squash
  • Contract badminton

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What activities restarted on 17 May?

From 17 May, organised indoor adult sports and activities for people from two households recommenced:

Please note: All customers must register their attendance when using the centres.

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Can I just turn up and take part in activities?

All activities must be pre-booked. To do this you must either have a membership at the centre(s) or be a registered user. If you are not a registered user and wish to become one, please see further information under 'what is a registered user'.

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What is a registered user?

A registered user is a customer that uses the centres without any kind of membership. This is required to help us implement the COVID-19 track and trace system. It will require your full name, phone number, e-mail, and date of birth.

If you are not a registered user then you can become one by contacting either centre on the following contact details:

Queen’s Park Sports Centre

Email: qpscenquiries@chesterfield.gov.uk

Telephone: 01246 345555

The Healthy Living Centre

Email: hlcenquiries@chesterfield.gov.uk

Telephone: 01246 345666

Please see our privacy policy for guidance on how your information will be used and stored.

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What should I be aware of when arriving at the centre?

Everyone who enters the sports centre will need to register their attendance. If you have made a booking, then this will register you have used the centre. If you have accompanied someone else who has made a booking, e.g. through the booking of a squash court, then you need to register either using the QR codes at the centre, or by leaving your details at reception.

All customers will need to ensure that they:

  • Are not showing signs of Coronavirus when they attend the centre
  • Wear a face covering and only remove it when they are taking part in activity
  • Maintain a safe distance between themselves and other people at the centre
  • Wash/sanitise their hands frequently throughout their visit to the centre
  • Follow staff guidance and signs on display

Please ensure you arrive approximately ten minutes before your session begins, five minutes for courses.

We have a queuing system in place at both centres, and signage to help direct customers and promote good social distancing.

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What are you doing to reduce the risk of infection?

Whilst It is down to the individual customer to take reasonable personal responsibility when taking part in physical activity we have, in line with the leisure and sport industry guidance, implemented the following:

  • Our staff will be continuously cleaning the facilities throughout the day
  • We have increased hand sanitising stations throughout the centres
  • Social distancing is being promoted throughout the centres, including queuing arrangements
  • Signs have been installed to encourage social distancing and hand sanitising
  • Customers will be reminded to clean equipment before and after they use it
  • Screens have been installed at our reception points
  • There will be programmed intervals between sessions to allow customers to leave the activities and so staff can do additional cleaning
  • Occupancy levels for activities have been adjusted reducing the risk of infection

To help us keep the sports centres open we will need customers to follow our guidance and staff will be on hand to remind customers of this.

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Can I bring my own equipment?

Customers are welcome to bring their own hand sanitiser and wear a face mask when not taking part in activity. Please do not bring your own cleaning equipment. This will be provided for your use around the centres.

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Will there be any changing facilities available?

Initially there will be no changing facilities for the gym. We are asking customers to turn up ready to take part in their session with minimal belongings and leave promptly after their session has finished. This is to help us to comply with leisure and sport industry guidance but as with other guidance we will review this throughout the four-step process.

In relation to swimming sessions, we are encouraging customers where possible to shower before their visit, turn up ‘Beach ready’ (costume on underneath clothes), then after their swim towel down, get dressed and shower at home. Access to showers will be allowed after swimming so customers can rinse off pool water only before drying.

Cubicles will be available to use after swimming; we would ask that customers change and leave the changing area in a timely fashion.

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Can I use hairdryers?

Hairdryers will not be available to use in the initial stage of re-opening, but we will reintroduce these as soon as possible.

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Can I bring my own towel to the gym?

Customers can bring a hand towel/’sweat towel’ for their own use only. They must not be used to clean equipment. Cleaning equipment is provided for this.

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Can I bring my own water bottle?

Please bring a prefilled water bottle, large enough to last the duration of your workout, as water dispensers will not be available in the initial stage of re-opening. Vending machines will be available to use and a contactless payment option is available.

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Will the toilets be available to use?

Yes, toilets will be open in the centres.

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Can I pay with cash or is it contactless?

We would encourage customers to use contactless payment methods as much as possible but if this payment method is not available to you, we will accept cash.

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Will the cafe at Queens Park Sports Centre be open?

The café will not open straight away. Vending machines for drinks and snacks will be available to use and contactless payment options will be available.

Membership and course payment questions

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If I am a fitness member when will I start to pay again?

All Direct Debits for fitness memberships recommenced on 15 May. This provides customers with time to use the facilities once we open in lieu of payments collected just to prior to or at the start of the current lockdown.

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If I don’t feel ready to return can I still freeze my membership?

Absolutely, we appreciate that not everyone will be ready to return, which is why we are offering those customers who want to the option to continue to freeze their membership for up to two months. If you wish to do this, please contact:

Queen’s Park Sports Centre

Email: qpscenquiries@chesterfield.gov.uk

Telephone: 01246 345555

The Healthy Living Centre

Email: hlcenquiries@chesterfield.gov.uk

Telephone: 01246 345666

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I have a pre-paid membership, what happens now?

All payment periods will be extended to accommodate the period of closure.

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If I pay for courses - swimming lessons, trampolining, or gymnastics - when will I start to pay again?

Direct Debits recommenced on 1 May. These will be manually adjusted in lieu of Direct Debits being collected at the start of January. 12-week payments for courses will be extended to accommodate the period of closure.

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Last updated on 15 June 2021