Coronavirus (COVID-19) - Chesterfield is now in Tier 3 - Very High alert. Find out how it is affecting our services.

Council services updates

Council services information


 

Council services update

Customer services arrangements

People are asked to contact us online or by phone wherever possible to avoid unnecessary travel and face-to-face contact:

Signing up to My Chesterfield will allow you to:

  • Securely manage Council Tax bills and payments, and sign up for e-billing and direct debits
  • View bin collection days 
  • Report an issue, such as noise nuisance
  • See information about your local councillor
  • Change your address details
  • Report something that needs cleaning up on a street, road or park

To reduce face-to-face contact, our Customer Service Centre at New Square will remain closed at this time.

Payments can be made online or by using our automated telephone number 0345 602 0214. If you are unable to use these methods, please contact us on 01246 345345 and we will do all we can to help.

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Town Hall

The Town Hall reception will remain open but people are strongly encouraged to contact us online (via our website or My Chesterfield) or by phone (01246) 345345, to reduce face-to-face contact and unnecessary travel.

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Services within the Town Hall

Chesterfield Coroner’s Court

This will remain open, operating a service in line with Government guidance but please check the Derbyshire County Council website for the latest position.

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Register Office

This will remain open, operating a service in line with Government guidance but please check the Derbyshire County Council website for the latest position.

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Council car parks

Charges in some our car parks were suspended during the national lockdown, to help support essential businesses which remained open in the town centre.

Charges will be re-introduced from 3 December – however, the usual discount schemes for residents, along with pre-pay passes, remain in place and we encourage people to take advantage of this.

Residents are reminded to use their Resident’s Permit, which entitles them to park for free in most car parks before 10am and after 3pm Monday to Saturday and all day on Sundays and Bank Holidays.

How you can save money by pre-purchasing weekly, monthly or annual parking permits.
Parking savers can also be purchased through the PayByPhone app. The code to access the parking savers on the app is ‘804576’.

Drivers have the option of cashless parking in a number of town centre car parks and can pay on their phones through the PayByPhone app.

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Careline 

The Careline service is unaffected.

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Homelessness support

Rough sleepers are vulnerable to contracting Covid-19 due to their inability to self-isolate and comply with social distancing guidelines and therefore the council is encouraging anyone who may need help to get in touch as soon as possible.

Anyone who needs support is encouraged to contact the homelessness prevention team on 07870 277291 (calls only, not text messages) or homelessness.prevention@chesterfield.gov.uk.

More information is available about homlessness support.

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Community support information 

For more information about local community support organisations and projects please visit the Community support information page.

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Key council services contacts

Customer Services: 01246 345345 - Please be aware that there is a high level of calls being handled by our customer services team, so you may have to wait in a queue before getting through.  Alternatively, please try contacting our teams at the email addresses below.

Customer Services Text only: 07960 910264*

* Our text number is monitored during opening hours and doesn't accept voice messages.

Customer services: enquiries@chesterfield.gov.uk

Online contact form: My Chesterfield 

Council tenants emergency or out of hours repairs: 01246 345041

Benefits: benefits@chesterfield.gov.uk

Business rates: revenues.billing@chesterfield.gov.uk

Council Tax: revenues.billing@chesterfield.gov.uk

Homelessness: homelessness.prevention@chesterfield.gov.uk

Housing rents: revenues.rents@chesterfield.gov.uk 

Housing repairs: repair.requests@chesterfield.gov.uk

Housing assistance referral portal

Licensing: licensing@chesterfield.gov.uk

On The Move: home.options@chesterfield.gov.uk

Payments secure portal

Automated payments line: 0345 602 0214

Derbyshire Discretionary Fund: 01629 533399

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Out of hours contacts

Chesterfield Borough Council wants to reassure residents that they can access council services and advice over the weekend.

You can find out who to contact about particular services on our website by visiting the council's contact us page.

Council house tenants can access our emergency repairs service, please call 01246 345041 to arrange any repairs required to your home over the weekend.

If you need to speak with the Careline team urgently, please call 0300 3230076.

The homelessness support service has an out of hours team that you can reach by calling Derbyshire County Council on 01629 533190. You can seek help for yourself or for an individual that you feel is at risk through this number.

You can also refer rough sleepers via the Streetlink service.

The latest announcements on council services are all published online, you can access these by visiting the coronavirus information hub.

Updates are also provided on the council’s official social media channels; FacebookTwitter and LinkedIn.

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Last updated on 02 December 2020