Coronavirus (COVID-19) - how it is affecting our services

Council services updates

Council services information


Key council services contacts

Chesterfield Borough Council can confirm that we have complied with the Government's guidance on managing the risk of Covid-19 for our workplaces and customer interactions. You can view our 2020 staying Covid-19 secure agreement here:

2020 COVID-19 secure agreement PDF (PDF 369 KB)

Customer Services: 01246 345345 - Please be aware that there is a high level of calls being handled by our customer services team, so you may have to wait in a queue before getting through.  Alternatively, please try contacting our teams at the email addresses below.

Customer Services Text only: 07960 910264*

* Our text number is monitored during opening hours and doesn't accept voice messages.

Customer services: enquiries@chesterfield.gov.uk

Online contact form: enquiry form

Council tenants emergency or out of hours repairs: 01246 345041

Benefits: benefits@chesterfield.gov.uk

Business rates: revenues.billing@chesterfield.gov.uk

Council Tax: revenues.billing@chesterfield.gov.uk

Homelessness: homelessness.prevention@chesterfield.gov.uk

Housing rents: revenues.rents@chesterfield.gov.uk 

Housing repairs: repair.requests@chesterfield.gov.uk

Housing assistance referral portal

Licensing: licensing@chesterfield.gov.uk

On The Move: home.options@chesterfield.gov.uk

Payments secure portal

Automated payments line: 0345 602 0214

Derbyshire Discretionary Fund: 01629 533399


Out of hours contacts

Chesterfield Borough Council wants to reassure residents that they can access council services and advice over the weekend.

You can find out who to contact about particular services on our website by visiting the council's contact us page.

Council house tenants can access our emergency repairs service, please call 01246 345041 to arrange any repairs required to your home over the weekend.

If you need to speak with the Careline team urgently, please call 0300 3230076.

The homelessness support service has an out of hours team that you can reach by calling Derbyshire County Council on 01629 533190. You can seek help for yourself or for an individual that you feel is at risk through this number.

You can also refer rough sleepers via the Streetlink service.

The latest announcements on council services are all published online, you can access these by visiting the coronavirus information hub.

Updates are also provided on the council’s official social media channels, on Twitter you can find the council at @ChesterfieldBC and on Chesterfield Borough Council's Facebook page.


Services information


Redeploying staff

Chesterfield Borough Council has been busy reprioritising and reorganising staff resources to ensure essential services are maintained and to deliver additional community response activity to support our residents and businesses at this difficult time.

In the community, staff have been redeployed in support of local pharmacies to deliver medicines to residents’ homes, have made regular food parcel deliveries to those in need, and are working with local community groups and charities to support a range of activities. Staff have also been redeployed around the council to support the rollout of small business grants, to work at the crematorium and to help ensure the Careline service can keep running for the benefit of the borough’s elderly residents.


Grass and tree cutting

The council will be continuing with its essential grass cutting service, which resumed on 20 April, alongside roads and in housing estates and parks. However, in line with the council’s commitment to climate change some areas will be set aside for rewilding, in order to encourage biodiversity.

Grass cutting is an essential service. The council is required under the Highways Act to maintain verges. There are also health and safety issues if grass is allowed to grow too long. The council is also committed to ensuring that our residents live in attractive housing estates and have local access to well-maintained parks and open spaces.

Tree maintenance will resume from Monday 4 May to ensure that street signs and site lines are kept clear for the safety of residents. The team will also carry out work in areas where subsidence or other potential health and safety issues are raised.

The teams will be following the latest Government guidance in relation to social distancing.

Should you have any particular concerns about grass cutting or trees in your local area, please report it using our online form.


Bonfires

The council is appealing to residents to think about their neighbours and refrain from starting bonfires in their garden.

Smoke from bonfires can have a negative impact upon people’s health, particularly for people with asthma and other respiratory conditions. With people confined to their homes it means smoke is more likely to present a nuisance to others. Bonfires also have the potential to get out of control quickly, which could place an unnecessary burden on the emergency services.

Whilst recycling centres are closed across the county, Chesterfield Borough Council is continuing to collect garden waste in order to stop this building up in people’s gardens and this should reduce the need to hold bonfires.

Enforcement action could be taken against any persistent offenders where bonfires cause a nuisance to neighbours.


Contacting the homelessness prevention team

You can contact us on 07870 277291. Leave your name, contact details and a short message and we will call you back.

If you have access to the internet, enter your details so that the duty officer can contact you when the office opens.

Our homelessness prevention service is open Monday, Tuesday and Thursday from 8.30am to 5pm, Wednesday 10am to 5pm, and Friday 8.30am to 4.30pm.

Alternatively you can email us at homelessness.prevention@chesterfield.gov.uk.


Homeless Support – Keeping Everyone In

Chesterfield Borough Council has been actively engaged in the Derbyshire Homeless Officers Group, delivering Derbyshire’s response to the Government’s “Everyone In” initiative, a national effort to house all rough sleepers following the outbreak of Covid-19.

In Chesterfield, the council has successfully provided temporary accommodation for 30 rough sleepers across the borough.

Local hotels and bed and breakfast facilities were commissioned alongside existing accommodation options. In addition, the council developed a number of new temporary accommodation units within its own housing stock to ensure that all who needed a safe place to stay during the pandemic could be accommodated.

Following the success of the ‘Everyone In’ initiative the council is now working on ‘Keeping Everyone In’, developing new support arrangements and services to try and ensure that all who have been temporarily accommodated are able to access suitable, permanent accommodation.

Councillor Chris Ludlow, Chesterfield Borough Council’s cabinet member for housing, said: “The way in which the council and our partners have come together to ensure we could house all of the borough’s rough sleepers through the period of the Covid-19 lockdown has been nothing short of outstanding.

“It is therefore not surprising that our efforts alongside our county colleagues have been recognised nationally in the Local Government Association (LGA) briefing paper on the response to accommodating rough sleepers during the pandemic.

“However, using hotels and other establishments as temporary accommodation was only ever going to be a short-term solution. Our aim now is to ensure that all of our rough sleepers have an offer of suitable, permanent accommodation and access to wrap-around support services to give them the very best chance of re-building their lives.”

Town Hall reception

The Town Hall reception is closed until further notice, following the government’s latest announcements about social distancing.

If you are intending to visit the Register Office or the Coroner’s Court, please follow the below guidance:

The Register Office is open for essential business only, and the Coroner’s Court can be contacted via phone or email.

For further information about the Register Office call 01629 533110 or 01629 533111 or via email at chesterfield.registrars@derbyshire.gov.uk or by visiting Derbyshire County Council.

For further information about visiting the Coroner’s Court call 01246 533405 or email chesterfield.coroner@derbyshire.gov.uk 

If you need to speak to Chesterfield Borough Council, please call 01246 345345.


Council decision making

We have taken the difficult decision to suspend normal elected member decision making processes to ensure that proper social distancing measures, as recommended by the Government, can be maintained and we can ensure the health and wellbeing of our elected representatives, staff and the public.

This means that cabinet, council committees, and full council will not meet for the coming weeks or months. Instead, decisions will be taken by single cabinet members or particular officers, where appropriate in consultation with the committee or relevant members.

Arrangements for publishing committee dates, agendas and minutes will be maintained, and these can be found on our committee management system.

The meetings which have been suspended are, for the most part, usually held in public, and in some cases with the opportunity for public participation. Due to the introduction of these necessary restrictions this element of the procedures has also been suspended.

The position will be reviewed as soon as conditions improve or at the end of June, whichever is first. Find out more about further information about changes to council decision making.

Digital committees

In response to the ongoing Coronavirus outbreak Chesterfield Borough Council has moved its committees online and you can also keep up with the meetings online.

You can find details on how to join the meetings and the committees being held here.
 
Most committees will be held in this format but if this changes the council will provide updates on its website.

The one exception to this is the Annual Business Meeting and the Annual Council Meeting which have been postponed until later in the year.


Postponement of Annual Business Meeting

Chesterfield Borough Council’s Annual Business Meeting, which was due to take place on Wednesday 29 April 2020, has been postponed.

The meeting is an opportunity for members of the public to gain a better understanding of the council’s work over the previous year and what it aims to achieve in the following year.

Leaders of the three political groups have been consulted by the chief executive on the decision to postpone the meeting at this stage, taking account of the following:

      • Removal of the statutory requirement for councils to hold an annual meeting before the end of May by the introduction of the Local Authorities and Police and Crime Panels (Coronavirus) (Flexibility of Local Authority and Police and Crime Panel Meetings) (England and Wales) Regulations 2020;
      • The provision for all existing appointments of cabinet and committee members and chairs and vice-chairs to continue where an annual meeting is delayed;
      • The process and procedures to hold formal meetings of the council and its committees remotely in line with the above regulations being developed, but not yet ‘tried and tested’.

Council officers are currently trying to reschedule this meeting for later in the year, when a date is confirmed this will be announced and details for members of the public to attend will be released.


Customer services

Customer services centre re-opening

Chesterfield Borough Council is pleased to confirm that the Customer Service Centre in New Square has re-opened following several changes to its operations to ensure customer and staff safety during the coronavirus pandemic.

The Customer Services Centre is currently open Monday to Friday between 9am and 2pm, except Wednesdays when it is open from 10am to 2pm. Safety screens and signage have been installed within the building to help keep our customers and council staff safe, and to serve as a reminder of the need for customers to maintain safe social distancing.

To ensure compliance with the Government’s social distancing guidelines, there will be less enquiry desks and payment kiosks than would normally be available and customers will not be able to use public computers and public telephones.

Customers are being asked to queue outside the building to manage occupancy levels within the Customer Services Centre. A member of the Customer Services team will direct customers to the appropriate enquiry desk within the Centre, when it is their turn to be served. Customers are encouraged to use the hand sanitiser provided when entering the building.

You can reach our teams to talk about specific services and find out key information using the contact us form on our website.

You can also email the relevant team directly:

Business rates/council tax: revenues.billing@chesterfield.gov.uk
Homelessness: homelessness.prevention@chesterfield.gov.uk
Housing rents: revenues.rents@chesterfield.gov.uk
Housing repairs: repair.requests@chesterfield.gov.uk
Benefits: benefits@chesterfield.gov.uk

If you do not have access to the internet you can call the Customer Contact Centre on 01246 345345.


Customer services contacts

Our staff are still working hard to solve any issues you may have but you must now contact them using the following contact details:

Customer Services - call 01246 345345 between 8.30am to 5pm, Monday to Friday

On The Move – call 01246 345700

Emergency repairs – call 01246 345000 during office hours and 01246 345041 for out of hours emergency repairs

Homelessness prevention - call 07870 277291 during office hours and 01629 533190 for out of hours enquires

Derbyshire Discretionary Fund – for all enquiries call 01629 533399

If your enquiry is less urgent, please contact the relevant team via email:

Council Tax – revenues.billing@chesterfield.gov.uk

Rents – revenues.rents@chesterfield.gov.uk

Benefits – benefits@chesterfield.gov.uk

Homelessness Prevention – homelessness.prevention@chesterfield.gov.uk

Licensing – licensing@chesterfield.gov.uk

On The Move – home.options@chesterfield.gov.uk

Postal address – If you are unable to send forms via email these will need to be posted to:

Chesterfield Borough Council
85 New Square
Chesterfield
S40 1AH


Payments

Many residents regularly make payments to the council, whether these be for rent, Careline or Council Tax. The council is still able to take payments without the need for face to face contact.

You can pay for any of our services online using our secure portal. Simply select the service you want to pay for, and it will take you to a secure checkout. You can find this portal on our website.

If you don’t have access to the internet, then you can call 0345 602 0214 which is our automated payment line. All you need are your account details and a valid debit or credit card.

Some of our customers make cash payments using PayPoint at local shops or at Post Offices using TransCash. Payments can still be made using these methods, but we would encourage you to use other ways to make payments where you can and please only use cash methods if you are visiting the shop for your essential shopping. Do not make a special journey to make payments to Chesterfield Borough Council.


Payments - PayPoint providers open (23/02/2020):

      • Spar - Littlemoor, Newbold
      • Spar - Newbold road
      • West Bars News agent
      • WHSmith (post office)
      • Spire news
      • Co-op - Newbold


Careline

Chair exercises

If you’re looking for a way to exercise without leaving your home, why not try chair exercises?

Download the leaflet below and give it a try.

Chesterfield Careline And Support Exercises For Older People Chair Exercises PDF (PDF 2.27 MB)


Gentle chair exercises can help to improve your mobility and prevent falls, and the best part is, they can all be done at home.

Don't worry if you've not done much for a while – seated exercises are gentle and easy to follow.

For these exercises, choose a solid, stable chair that doesn't have wheels.

You should be able to sit with your feet flat on the floor and knees bent at right angles. Avoid chairs with arms, as these will restrict your movement.
Wear loose, comfortable clothing and keep some water handy.
Build up slowly and aim to gradually increase the repetitions of each exercise over time.

Helplines for anxiety and mental health

It’s a very different and challenging time for us all at present. You may feel isolated, scared and bored. You might also be missing your friends, family and neighbours.
There are a number of helplines in the leaflet below that can provide you with help and support if you are struggling with anxiety and mental health issues during this time.

Helplines For Anxiety And Mental Health PDF (PDF 279 KB)


We want to remind you that Careline is on hand 24 hours a day and although support officers are not doing face to face visits, we will still be in touch with you on a regular basis by phone. We can assist and support you with any issues you may have and offer emotional support as well as a friendly voice at the other end of the phone.


Last updated on 24 June 2020