Coronavirus (COVID-19) roadmap - Find out how it is affecting our services.

Council services updates

Council services information


 

Services within the Town Hall

Chesterfield Coroner’s Court

Please check the Derbyshire County Council website for the latest position.

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Register Office

Please check the Derbyshire County Council website for the latest position.

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Leisure services

Please check our leisure services page for details on our sports centres.

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Housing

We are currently only carrying out emergency repairs to our council houses and when doing so the council’s staff will be following the Government’s guidance regarding social distancing. All other repairs are on hold until further notice. Please visit our housing updates page for further details.

Repairs hotline: 0800 587 5659

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Careline 

The Careline service is unaffected.

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Homelessness support

Rough sleepers are vulnerable to contracting COVID-19 due to their inability to self-isolate and comply with social distancing guidelines and therefore the council is encouraging anyone who may need help to get in touch as soon as possible.

Anyone who needs support is encouraged to contact the homelessness prevention team on 07870 277291 (calls only, not text messages) or homelessness.prevention@chesterfield.gov.uk.

More information is available about homelessness support.

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Community support information 

For more information about local community support organisations and projects please visit the Community support information page.

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Key council services contacts

Customer Services: 01246 345345 - Please be aware that there is a high level of calls being handled by our customer services team, so you may have to wait in a queue before getting through.  Alternatively, please try contacting our teams at the email addresses below.

Customer Services Text only: 07960 910264*

* Our text number is monitored during opening hours and doesn't accept voice messages.

Customer services: enquiries@chesterfield.gov.uk

Council tenants emergency or out of hours repairs: 01246 345041

Benefits: benefits@chesterfield.gov.uk

Business rates: revenues.billing@chesterfield.gov.uk

Council Tax: revenues.billing@chesterfield.gov.uk

Homelessness: homelessness.prevention@chesterfield.gov.uk

Housing rents: revenues.rents@chesterfield.gov.uk 

Housing repairs: repair.requests@chesterfield.gov.uk

Housing assistance referral portal

Licensing: licensing@chesterfield.gov.uk

On The Move: home.options@chesterfield.gov.uk

Automated payments line: 0345 602 0214

Derbyshire Discretionary Fund: 01629 533399

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Out of hours contacts

Chesterfield Borough Council wants to reassure residents that they can access council services and advice over the weekend.

You can find out who to contact about particular services on our website by visiting the council's contact us page.

Council house tenants can access our emergency repairs service, please call 01246 345041 to arrange any repairs required to your home over the weekend.

If you need to speak with the Careline team urgently, please call 0300 323 0076.

The homelessness support service has an out of hours team that you can reach by calling Derbyshire County Council on 01629 533190. You can seek help for yourself or for an individual that you feel is at risk through this number.

You can also refer rough sleepers via the Streetlink service.

The latest announcements on council services are all published online, you can access these by visiting the coronavirus information hub.

Updates are also provided on the council’s official social media channels; FacebookTwitter and LinkedIn.

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Last updated on 14 May 2021