There are lots of ways you can let us know your views, and influence and shape the housing services we provide.
Why not take a look at the different activities we offer and get in touch if you want to find out more.
How to get involved
Let us know how you would like to be involved, or get in touch in a way that works for you to find out more.
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You can also get in touch by email, text or WhatsApp message or complete the form below and send it back to us:
- text message or WhatsApp: 07970 421854 / 07980 899527 / 07930 690276
- email: tenantengagement@chesterfield.gov.uk
- call: 01246 345147
- speak to us: find out when we are next visiting your area
- fill in the form: return it by email or post it to the Tenant Engagement Team, Chesterfield Borough Council Town Hall, Rose Hill, Chesterfield, S40 1LP
| Get involved form |  (PDF 125 KB) |
Surveys
Give your views by completing short surveys that will help shape our services. You can do this from home by phone, post and online.
Focus groups
You will be asked to give your opinion on a specific topic or policy at a one-off meeting.
Focus groups are usually held in person but may also be held online via Teams or Zoom.
Focus groups usually last for around two hours.
Working groups
A working group involves a short series of meetings with a start and an end (such as a task and finish group).
You will be asked to give your opinion on a specific topic or service, and make recommendations for improvements.
Meetings usually last from one to two hours, over a course of three months. They can take place in person or online depending on your preference.
Communication and accessibility group
Our communication and accessibility group helps to shape how we provide information and communicate with tenants. The group also looks at barriers to accessing housing services and information and how we can improve.
Find out more including how to get involved in the communication and accessibility group.
Performance group
The tenant chaired group provide an opportunity for tenants and officers from the council’s housing service to get together to see how the service is performing, inform and influence decision making, promote best practice across our housing services and ensure that services continue to meet the standards expected by tenants.
Find out more about the work of the performance group.
Tenant challenge panel
Our tenant challenge panel meets every month to scrutinise our housing services and make recommendations for improvement.
Find out more about the tenant challenge panel.
Housing Advisory Board
Our housing advisory board help to inform decision making along with staff, councillors and other tenants.
Find out more about the housing advisory board.
Community surveyors
Help us inspect and survey areas of Chesterfield for things such as litter, grass and hedge cutting and graffiti.
If you are a council tenant that’s passionate about the area where you live and have a little spare time on your hands to help, we’d love to hear from you. Full training will be provided.
Find out more about becoming a community surveyor.
Mystery shoppers
Help us inspect and survey areas of Chesterfield for things such as litter, grass and hedge cutting and graffiti.
If you are a council tenant that’s passionate about the area where you live and have a little spare time on your hands to help, we’d love to hear from you.
Full training will be provided so you can find out more about what you’d be keeping an eye out for in your local area.
For more information and to secure your place contact the tenant engagement team by emailing tenantengagement@chesterfield.gov.uk or calling 01246 345147.
Details about additional training dates will be shared on this page and on our social media channels.
We are currently developing a mystery shopping panel and are on the look out for tenants who would be willing to volunteer and become a member of the panel.
If this is something you would like to be part of please complete the form below and send it by email to tenantengagement@chesterfield.gov.uk.
| Mystery shopper sign up form | (PDF 179 KB) |
Find out more about mystery shoppers.