The tenant communication and accessibility group provides an opportunity for tenants and the housing service to work together, to inform and influence decision making, promote learning and best practice in relation to communication and accessibility.
The communication and accessibility group is responsible for areas including:
- developing communication and accessibility standards for the housing service
- reviewing information produced for tenants to ensure that it is easy to understand and accessible in different formats
- contributing to the ongoing review of the housing section of the website to ensure it is easy to understand and contains the information needed by tenants
- identifying barriers which prevent tenants accessing housing services and making recommendations for improvements
Number of members: 10 (maximum)
Frequency of meetings: monthly meetings in person and online
Recent projects
Members of our communication and accessibility group have worked with us to develop easy read documents for tenants. You can find these in our housing information library.
The group has also developed a set of communication standards to be used across the housing service. The standards outline how all housing service staff should listen to customers and communicate in a respectful way. It’s about making sure the information we provide is clear, easy to understand and in the right format, and where we are aware of customer preferences and needs, using the data to enable us to communicate in the right way.