Coronavirus (COVID-19) - We are now in a national lockdown: stay at home. Find out how it is affecting our services.

Missed bins

We are trying to empty bins as normal during the coronavirus outbreak.

Find out about:

Missed streets

If there are no details below then we're not aware of any problems at the moment.


Current issues

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You can report if your waste bin has not been collected online, using My Chesterfield.

We unable to collect small electricals from the top of your recycling (blue) bin at the present time.

Please accept our apologies this.

We hope to re-start this service in the near future, but please keep your small electricals items during this time until they can be recycled.

Our recycling contractors were unable complete waste collections from Spire Heights, but the crew should be re-visiting to make the collection on Tuesday 19 January 2021.

If your bin has been missed for collection, please leave your bin out at the kerbside to be collected.

If your street has been missed and is not on the list above, please let us know via My Chesterfield and leave your bin out until it has been emptied.

Thank you.

Why hasn't my bin been emptied?

Sometimes we might not be able to empty your bin at the usual time or on the usual day.

This can be because of bad weather, the bin lorry breaking down, roadworks or an obstruction in the road. As soon as we know about a problem we will post details here on this page. We'll also let our customer service centre know and put out messages on social media.

Have we missed your street?

If your street has been affected but details are not already on this page please call our customer services team on 01246 345345.


Other reasons why your bin might not have been emptied

Our contractors may have not emptied your bin in if:

  • it is too full or too heavy
  • it contains the wrong type of waste
  • it was not out for collection on time

Find out more here.


Reporting a problem

When you report a problem we will need to know:

  • when your bin or waste sack should have been emptied
  • which waste collection has been missed
  • if we left a tag to say why your bin wasn’t emptied
  • if you have shared bins, or bins just for your home

Please also let us know if the crew usually takes your bin out for you.

Report a problem

Protecting your privacy - find out how we keep your information safe.


What we will do

We will check with the crew to find out what has happened. We let you know whether they will return to your property, or if you need to wait until your next collection day.


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Last updated on 23 December 2020