Coronavirus (COVID-19) - how it is affecting our services

Missed bins

We are trying to empty bins as normal during the coronavirus outbreak.

Find out about:

  • Missed bins

    If there are no details below then we're not aware of any problems at the moment.


Current issues

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The waste collecting crew could not access the following locations:

Hipper Street West - road works

Hipley Close - crew were unable to access the road (31/07/2020)

Spire Heights (24-38) - crew were unable to access the road (31/07/2020)

Please leave your bins out until we can access the road to empty them; we will continue to try to access the road to make the collection.

Why hasn't my bin been emptied?

Sometimes we might not be able to empty your bin at the usual time or on the usual day.

This can be for different reasons, such as bad weather, the bin lorry breaking down or an obstruction in the road.

Roadworks carried out by utility companies (gas, electricity, water etc) can affect whole streets for several days, and we will share details when we know about them in advance.

As soon as we know about a problem we will post details here on this page. We'll also let our customer service centre know and put out messages on social media.

Have we missed your street?

Sometimes we don't find out about a problem straight away, if your street has been affected but details are not already posted on this page please call our customer services team on 01246 345345.


When should your bin have been emptied?

Find out here.


Last updated on 02 July 2020