Find out how to put your bin out.
When
- make sure your bin is out by 7am - the time your bin gets emptied can change
- please take your bin in as soon as you can after it's been emptied
- if you have problems putting your bin out and taking it back in, we might be able to help - find out more here
Where
- put your bin at the edge of your property where it meets the pavement or road, or a previously agreed point
What
- put the right things in the right bin
- if you put the wrong things in we won't empty your bin, and we'll put a tag on the bin to let you know
- the wrong things will need to be removed before your next collection day - see what goes in each bin
How
- make sure the lid is fully closed - our crews can't empty bins that are too heavy, or with the lid raised and overflowing
- don't leave extra bags at the side of your black or green bin as they won't be taken
- extra loose recycling can be put out in a recyclable bag (paper), or box (cardboard); please don't use plastic bags and keep glass separate - find out more about your blue bin
If the bins on your street haven't been emptied check our missed bins page - there may have been a problem, such as bad weather, roadworks or a lorry breakdown.
Please leave your bin out as the crews will normally try to return later the same day or the next working day.
If only your bin has been missed - there may have been a reason why the crew didn't empty it, such as the wrong items in your bin or no access - log into your My Chesterfield account to find out why and report a problem.
If your bin isn't out in time it won't be emptied, and you will have to wait two weeks for your bin to be emptied. Find out your collection dates here.
If you can't wait until your next collection you can take extra waste to the Household Waste Recycling Centre.
Blue bins - for recycling
You can put extra recycling at the side of your bin on collection day.
It needs to be placed next to your bin, ensuring it is safe and secure and will not blow away. For example, card needs to be flattened and tied up with string so it doesn’t become a litter issue, and placed behind your bin. Any extra glass needs to be in a box (not cardboard) that will not break when it is collected by the waste and recycling team.
Extra loose recycling can be put out in a recyclable paper bag - please do not use plastic bags to put extra recycling in.
If you regularly have extra recycling you can ask us for an extra blue bin - please contact our customer services team to order one, free of charge.
Customers that use a hessian sack for recycling (on our rural or hard to reach route) can order an extra sack if needed.
Find out what you can and can't put in your blue bin.
Black bins - for general waste
No, we need to reduce the amount of waste being thrown away, so we don't collect extra bags alongside the black bin. If you have too much general waste to fit into your black bin this can be taken to the Household Waste Recycling Centre.
If you are a large family and recycle as much as you can but can’t manage with the size of the black bin please get in touch. We can offer advice on how to reduce the amount of waste going into your black bin and can give you an extra blue recycling bin free of charge if you need one. You may be eligible for a larger black bin for a period time - find out how to request one here.
Green bins - for food and garden waste
No, we don't take extra garden waste at the side of the green bin.
If you have extra garden waste you could think about composting at home or take it to the Household Waste Recycling Centre.
Your bin lid has to be closed for the bin to be emptied safely. It also helps keep flies out of the bin and is less likely to blow open if it's windy.
If there is no-one in your home that is able to put your bin out we may be able to help, please contact us to find out more.
If you can, put your bin against a wall or hedge where it will be more sheltered - but make sure it's still easy for our crew to see and get to when they come to empty it.
Bring your bin in as soon as you can after it's been emptied - empty bins are more likely to blow over, they could get broken and could cause an obstruction in the road.
If you've extra recycling to put out on a windy day please make sure it's secure and not likely to blow away, or maybe save it until the next collection instead.
Missing bins, caddies and recycling sacks
If your bin, recycling caddy or recycling sack has gone missing please have a look along your road. Sometimes they do reappear, but if after a couple of days you have not found a bin please let us know.
Damaged bins, caddies and recycling sacks
We repair bins where we can, such as replacing damaged wheels and lids.
If your bin lid is missing a pin (this attaches it to the bin), let us know so that we can replace it before the lid comes off completely.
If your caddy is broken please leave it accessible so that it can be removed when your replacement is dropped off. Damaged caddies are sent away to a specialist company for recycling.
Tell us about a damaged bin, caddy or recycling sack.
Missing general waste sacks or paper sacks
Let us know if sacks weren't left on your last collection day - report it here.