We are currently unable to replace lost or broken black caddies for glass due to a manufacturing issue.
As a temporary measure, if your caddy is lost or damaged it will be replaced with a blue hessian sack or a larger green plastic caddy. Please do not overfill your sack, ensure that the lid can be sealed, and do not put broken glass in the sack.
Let us know if your wheelie bin, recycling caddy or recycling sack is lost or broken.
Find out about:
Damaged wheelie bins
Tell us if your wheelie bin is damaged, such as:
- the lid is missing, broken or a hinge pin has come out
- the lip is damaged or a wheel has broken
- the bin is split or has been damaged by fire
We will send someone out to repair it at your home.
If your bin can't be repaired on the spot the crew will leave you a replacement and take the broken one away. Damaged bins that can be repaired at the depot are put back into stock.
Report a broken bin here.
Damaged recycling caddies and hessian sacks
If your black recycling caddy is broken, or your hessian recycling sack is worn out, you can ask us for a replacement.
Our crew aim to deliver a new caddy or recycling sack to you within five working days.
Report a damaged caddy or recycling sack here.
Missing bins, recycling caddies and recycling sacks
Sometimes your bin, caddy or recycling sack might go astray on collection day.
They often end up at a neighbour's house and will make their way back to you within a day or two.
If yours has gone missing and you've not been able to find it nearby, please let us know - but leave it at least two working days before getting in touch to allow time for it to turn up.
Report a problem online
Contact us to report a damaged or missing wheelie bin, recycling caddy or recycling sack.
If you've already reported a problem to us you will need to wait five working days before reporting it again - this is to give the crew time to sort it out.
If the crew didn't leave you replacement black bags, paper sacks or clinical waste sacks please request new ones here.
Protecting your privacy - find out how we keep your information safe.
You may also be interested in: