Let us know if we've not repaired your bin, or haven't delivered a new bin, recycling caddy or waste sacks.

You must have already:

• reported a damaged bin
• reported a missing bin, recycling caddy or waste sacks
• ordered bins for a new property or conversion

Our contractor aims to carry out repairs and deliveries within five working days of your request. 

Please don't report a problem to us until five working days or more have passed since you contacted us.

Report a problem online

You won't be able to report a problem if it's less than five working days since you contacted us.

If you told us that you need a larger or smaller bin (or asked to swap from waste sacks to wheelie bins) our customer services team can give you an update - call them on 01246 345345.

Protecting your privacy - find out how we keep your information safe.

You may also be interested in:

• report a missing or damaged bin
• buy bins for a new property
• exchange your bins