Ways to contact Chesterfield Borough Council
You can get in touch online, by phone or text, in person, or in writing.
Contact us online through My Chesterfield
You can send us general enquiries online.
Protecting your privacy - find out how we protect your information
Some of our services have direct email addresses - you can find these on the information pages of our website.
Call us on 01246 345345
Our phone lines are open 8.30am to 5pm on Monday, Tuesday, Thursday Friday, and between 10am and 5pm on Wednesday.
If you call outside these times you will hear instructions for what to do if you have an urgent problem such as an emergency repair, lost dog, flooding or are homeless.
Visit the Customer Service Centre
Town Hall, Rose Hill, Chesterfield, S40 1LP. Find out how to get here and where to park.
The Customer Service Centre is open 9am to 2pm on Monday, Tuesday, Thursday Friday, and between 10am and 2pm on Wednesday.
Licensing enquiries are by appointment only - contact our licensing team to arrange an appointment.
Write to us
Chesterfield Borough Council
Town Hall
Rose Hill
Chesterfield
S40 1LP
Text us on 07960 910264
If you are unable to call us, you can contact us by text.
We can only answer simple questions, or direct you to the correct department to deal with your enquiry.
We can't deal with detailed enquiries by text, such as:
- moving address or changes to your household
- talking about your rent payments or Housing Benefit claim
- contacting us about your Council Tax or Business Rates account
We can't disclose or discuss personal details by text due to data protection rules.
Please call us on 01246 345345, or contact us online through My Chesterfield if your enquiry is more complex.
Our text number is only monitored during opening hours and doesn't accept voice messages.