Information about declined payments
We are seeing an increase in the number of payments being declined. This is often due to the additional security features the payment card providers are introducing to try to reduce fraudulent payments and protect customers from fraud. Please note, that the council does not have access to any information telling us why your payment was declined.
What to do if your payment is declined
Please contact your card issuer (which may be your bank or credit card provider) and ask them why the payment was declined. They will probably ask you a date and time you tried to make the payment and how much you were trying to pay. If you don’t get a satisfactory answer as to why your payment was declined, asking the following questions may help:
Your card issuer should try and help you so you don’t have future payments declined.
Find alternate payment methods
You can manage your Business Rates account online through our online digital platform My Chesterfield.
We will need to verify your details before giving you access to your Business Rates account. 'My Services' is the secure part of My Chesterfield where you will be able to manage your account online.
Once you have registered you will be able to:
You can also tell us about:
You can add multiple accounts, including Council Tax and landlord accounts, so you can manage all your details in one place.
Sign up for a My Chesterfield account
Registering for an account is quick and easy. We will need to know:
You will need your Business Rates account or claim number. For your security we will send you a PIN through the post before giving you online access to your Business Rates account. Find out more here.
Protecting your privacy - find out how we keep your information safe.
Problems using My Chesterfield?
If you are having trouble registering for or using My Chesterfield you can let us know here.