Information about declined payments
We are seeing an increase in the number of payments being declined. This is often due to the additional security features the payment card providers are introducing to try to reduce fraudulent payments and protect customers from fraud. Please note, that the council does not have access to any information telling us why your payment was declined.
What to do if your payment is declined
Please contact your card issuer (which may be your bank or credit card provider) and ask them why the payment was declined. They will probably ask you a date and time you tried to make the payment and how much you were trying to pay. If you don’t get a satisfactory answer as to why your payment was declined, asking the following questions may help:
- Does my card have an upper limit on the amount I can pay for an online transaction?
- Do you try and contact me if the amount I am trying to pay online is above a certain amount?
- How are you trying to contact me – do you have my correct contact details?
- Was the payment declined because I didn’t have enough money in my account?
Your card issuer should try and help you so you don’t have future payments declined.
Find alternate payment methods
What are the standard rate multiplier and small business rate multiplier?
The national non-domestic rating multiplier is the rate in the pound by which, outside the City of London where special arrangements apply, the rateable value is multiplied to produce the annual rate bill for a property. It is set annually by the Government and except in a revaluation year, cannot, by law, rise by more than the amount of the increase in the retail prices index.
To calculate the gross annual rates of a property, the rateable value is multiplied by the standard rate multiplier - a sum of money that changes from year to year.
As of 1 April 2021, the standard rate multiplier will be 51.2 pence in the pound.
Eligible small businesses will pay the small business multiplier 49.9 pence.
The standard multiplier is used for properties with a rateable value of £51,000 or above.
The small multiplier is used for properties where the rateable value is below £51,000.
You can find a list of current multipliers on the Gov.uk website.