Coronavirus (COVID-19) - how it is affecting our services

Help to pay your Council Tax

We know that this is a difficult time for many of our residents. If you are struggling to pay your Council Tax, we want to let you know about the support available and how we can help you. 

Your Council Tax pays for the essential services that Chesterfield Borough Council, Derbyshire County Council, Derbyshire Police and Derbyshire Fire and Rescue Service deliver to residents in the borough.

If you are able to, please continue to pay your Council Tax as shown on your bill, so that your essential services can be maintained. 

Usually, most of our residents pay their Council Tax in 10 monthly instalments, starting in April and finishing in January. However, we recognise that during the current crisis, some residents may need to talk to us about a more flexible payment plan.

We can offer residents a payment plan for their Council Tax which would run to March 2021, which will lower monthly payments. If you would like to implement a payment plan, please let us know by emailing us at revenues.billing@chesterfield.gov.uk. Please include your Council Tax account number in your email.

Payment problems

If you are having difficulty making payments, please contact us as soon as possible to let us know. We can help you to manage your payments.   

You can email us at revenues.billing@chesterfield.gov.uk or you can chat to one of our online advisors at the bottom of this page. Our team are also available to speak to you on 01246 345345. We are experiencing high call volumes, so please bear with us as there may be a delay in answering your call.  We are working hard to support all residents at this time.     

Council Tax Support

If you are on a low income we may also be able to help you to claim a reduction on your Council Tax bill. You can check whether you are eligible for additional support using our benefits calculator. Find out more about claiming Council Tax Support. You may also be eligible to claim help towards your rent.

Hardship fund

We will provide working age residents who receive Council Tax Support with an additional grant of up to £150. This will reduce the amount that they need to pay on their Council Tax bill. 

In many cases, this will mean that these residents will not need to pay anything for 2020-2021. All residents who are entitled to receive this additional support do not need to do anything, as new bills will be issued during April. Where residents have already paid Council Tax at a higher level, we will refund payments as soon as possible.

Private housing advice

Our private sector housing team are available to give advice and guidance to tenants and landlords during this difficult time. Find out more here.

 


Last updated on 27 September 2020